Members 1st Federal Credit Union

"Stephanie was wondering to work with! I definitely recommend going to see her in her office for any questions/concerns. She helped us with any problems we had and called couple days later to check up on us!"

"This is the most horrible institution I've ever dealt with. They don't put their members first and make you jump through hoops. It also took a whole week for my deposit to go through. Going to refinance with a different bank."

"Worst Bank I ever dealt with.. Only bank I know that won't take a payment over the phone. Setting up autopay when you don't bank with them is a nightmare. One dipstick said he couldn't help me or didn't want to. I told him you don't want me to comevin and make a scene he says I was threatening him and was going to security... I said get me your supervisor..lol and he hung up on me. So I know when I am right and I call back and get someone else and he did exactly what I was asking for.. This is just one example of three of my dealings with this trash bank. My advice if you don't bank there definitely don't have a loan or card with them.."

"This branch is the only branch I refuse to bank at. The tellers are rude and always have a problem with giving me cash telling me to call ahead for my own money all the time. It's like they need proof why I need my own money to get it. No other branch acts this way with this bank. Though it must be Hanover thing with banks and all other banks are very rude and often disrespectful too."

"STAY FAR AWAY FROM THIS BANK. This bank is an absolute joke. I had approx. $150 worth of reoccurring charges on my debit card from some place in Bulgaria. I, of course, disputed these charges, which was a nightmare of a process. It took 3 weeks to get a "provisional credit" for the amount that was taken from my account. Today I have received a notice from the bank that they do not believe the charges were fraudulent, therefore, they will be taking back the provisional credit. I have been sitting on the phone for 37 minutes with the company Members First outsources to handle any card disputes, just to be told that I can file a rebuttal if I don't like their decision. They will mail me the reason they denied my claim of fraud but cannot tell me over the phone. Nobody from the local branch is willing to help me, except to give me the number to the company that handles debit/credit card dispute."