Costco Wholesale 9919 Pulaski Highway, Middle River, MD 21220

"Worst costumer service, get stopped for a credit card everytime we are in the store and the self checkout employee is constantly hovering. You have door checkers for a reason. Never felt more uncomfortable in an environment. Stop profiling people based upon how they look. Do better."

"Friendly, knowledgeable, quick & professional clerks. Clean and well stocked. Very busy. Haven't found the gluten free section yet. Clothes very reasonably priced."

"So joined Costco in Whitmarsh last week. Went to the customer service counter and Robbie helped me sign up. She was Very professional and helpful. It is nice to deal with employees who care about their jobs and customers. Thank you Robbie and I hope your management appreciates your work ethic."

"Just bought a computer here and had a terrible experience. Absolutely no one knew what I meant when I asked if there was a warranty on the unit. I was told he "thinks there's a return policy of 90 days" buy he wasn't sure and I was directed to a manager across the way. Little did I know I would then have to ask a different manager besides the first, and the second manager told me some of the computers don't even have a return policy- don't forget that I never even asked for that information and my question at this point is still unanswered. There was no sinage or person to tell me there may not be a return policy on the 900 dollar computer I just bought. Now at this point I'm realizing no one knows what a warranty is. I might be using old retail terminology, but as someone who recently left a position of management even I know that a warranty is the same as a protection plan. So at this point I'm done. The only person who seemed to know what I was talking about walked into the conversation just as I was leaving it. Nice guy, but it was too late. I walked away. teach your team to ask the right questions, or have the right answers. You know, the answers I later found out were on the receipt. a simple, "The phone number to call for a protection plan is on the receipt," because apparently I can't buy that while I'm in store. NEVER. AGAIN."

"Teach that animal how to work with customer service. He came to yell at me so bad in front another customers for leaving the shopping cart for a minute because my card fell out and I went to pick it up. I am a loyal customer here and I will never let an employee come and yell at me like that instead of speaking politely!"