Tower Federal Credit Union

"My father became a member in the 70s or 80s. I became a member when I went to college. My first credit card was through TFCU - my limit was $500; it was considered a student credit card. I however banked with other financial institutions because there weren’t many TFCU branches near me. Eventually, I became disappointed with my banking institution & decided to bank with TFCU & use their products/services i.e. First time buyer - home & car loan. TCFU informed me about a class for First time home buyers. The class was very informative & helpful with discussions about credit scores. Their process of applying for loans goes rather smoothly. I’ve always had positive experiences with all of the branches & today (10/7/2023) was no different. I went into the branch for to take care of three things - turned out to be four things & i was assisted by Angelo Pimentel. He was pleasant, professional & took care of all matters with patience. Overall, I’m very pleased with TFCU."

"Two issues . I had gap coverage with this bank and was suppose to receive another loan with some money back to purchase a new car , they dragged their feet so long I had to get a loan with someone else . Didn’t receive any incentive with gap coverage so I basically wasted hundreds of dollars adding that to the loan . I am currently PCS in Texas . I told these people five times i moved , even address is updated and they still block my card in Texas . After being with this bank for ten years , I’ve turned to navy federal"

"The worse credit union ever. Took me 4 hours on the phone to pay off a HELOC loan. Customer service was horrible. They claim they could not information on the loan and after fees and interest the loan ayoff was at tge original amount?p"

"Loan rates have more than doubled. They've been hacked more times than I can count. Fees have been charged whether they have been warranted or not. Mostly not. Turning into a little greedy loan shark style establishment. I am currently looking at other banks, but it would definitely be safer in my mattress. Can't hack that."

"They are not dependable. With leading and loan, time is essence. Tower does not follow up with time-line. The processor over the phone told me that she will do what when (it was a simple task of mailing a check). Missed. The details of their promised service do not match the outcome The worst part is that it is nearly impossible to communicate with the processor. Presumably the staff are overloaded. At least I got my loan funded- in that sense I am lucky. My rates were low but considering the time I had to waste to deal with the unreliable way of doing business, I do not feel I got better off. I wouldn't do business with Tower again."