Starfish Aquatic Club at Esporta Fitness Randolph

"If there can be zero stars i would give it to them. Operations staff is very rude and arrogant. My wife has enrolled for march and april month swim training on february 22nd and her fees of $122 was deducted, on enrollment form which i filled online it was mentioned that i have to cancel the enrollment before 10 weeks if i do not want to extend my monthly classes. Very First class on march 10 was cancelled due to some trainer issue. On match 10 they sent an email saying if only i have completed 2 classes and i do not want to extend classes for may month then i have to click on google link to cancel it. Since my wife has not completed any class on that day she could not cancel it. On march 13th they again deducted $97 and i assumed they took march and april month fees so i was okay. Now on march 31st they ask me to pay $97 again and when i call they say they have deduced fees for april and may and now they want it for march month. I told them i do not want it for may month and asked them to cancel may month and how can u first deduct for may month and not for march month? Staff who was very arrogant says i should have cancelled may month enrollment on march 10 when they send email which clearly says i can cancel if i have completed 2 classes. Also while enrollment i was told to cancel before 10 weeks of training. Staff i talked to told me very rudely that i owe them this money and i can do whatever i want they want refund or adjust may month fees. Also i enrolled for parsippany location since it is convenient to me and now they are asking me to come to randolph location which is far to me. Ideally they cant change location and refuse to return money if person do not want to go other location which is far. To me this is fraud. I recommend not enrolling for there classes and find people who are genuine."

"We've had such a great experience with Starfish! I'm really surprised to see any low ratings. Very competent teachers, easy to schedule. Chris is the best. My daughter loves going to swim class and has made such progress in just a short time."

"I am totally shocked to see such low rating. My six year old is a student here for nearly an year and our experience is fabulous. We started with a group lesson amd then moved to private lessons. We found both the settings very effective. Mr. Sully is a superb coach, with excellent swim, teaching and communication skills. The patience and care he shows, is second to none. It is a joy to see my kid learning and improving with each lesson.I am now planning to enroll myself here:)"

"I highly don’t recommend this place. The instructors keeps on watching the time more than making the student learn. They say it’s 30 min class but they hardly teach 15 min. And for the classes cancellation they didn’t credit my money back and even if the student wants to cancel the class they charge extra on us."