Bank of Charles Town

"Colleen Busey was a pleasure to work with and had a fantastic attitude. I'm a hiring manager in the federal gov and if I could hire personal like her I would have a fantastic team. Alex"

"I’ve banked with Fort Sam Military Bank, now Bank of America for 36 years. I spent 90 minutes on the phone (only 36 minutes to reach a human) and they failed to fix the problem. This was call number four in the last week totaling over four hours on hold or waiting for them to look up information or ask a supervisor for help. Over the last few years under BoA service has declined to the point I am moving all accounts to BCT so when I have a problem, I can walk in and they resolve it in minutes. I can drive to the bank, get my issue resolved on the spot, stop off for lunch and drive home in less time it takes to call BoA. BCT has never failed to help me same or next day in the four years I’ve dealt with them. I look forward to doing all my banking here."

"Tammy was amazing to work with and so was Amber, it was the smoothest and most efficient transaction I have ever experienced. Their attention to detail and responsiveness were unmatched. I would highly recommend them!!!"

"Best bank for my banking needs. Always the best people there to help and point me in the right direction. Harrison Robinson was amazing and very thorough with helping us with our whole family's banking needs. Great service! Thanks for all you accomplished for us."

"I would like to take a moment to express my sincere gratitude and appreciation for the exceptional services provided by the Bank of Charles Town, and in particular, their incredible customer service team. I have been a loyal customer for several years and have had nothing but positive experiences with this bank. The Bank of Charles Town's commitment to providing the highest level of customer service is simply outstanding. From the moment you walk through their doors or contact them via phone or email, you are met with warmth, kindness, and genuine interest in your needs. Their team is always willing to go above and beyond to ensure that every customer's needs are met and that they leave with a smile on their face. In particular, I would like to give a shout-out to two incredible individuals on the Bank of Charles Town's customer service team - Velma and Page. They have been instrumental in assisting me with a variety of banking needs, and their dedication to their work is truly remarkable. Velma and Page are knowledgeable, patient, and always available to answer any questions I may have. Their professionalism and friendliness have made every interaction a pleasure, and I always feel confident that my banking needs are in good hands. In conclusion, I highly recommend the Bank of Charles Town to anyone looking for a banking institution that truly cares about its customers. Their customer service team, led by Velma and Page, is exceptional and a true asset to the bank. Thank you, Bank of Charles Town, for your commitment to excellence!"