Leslie's

"On 091823 at about 2pm , I went in for a winterize kit as an assistant manager, named Colleen was on phone when I walked in. I picked out my kit as another customerwho was also picking out hers. I then walked to the counter to pay for my item , it is when Colleen told me another customer who was not standing at the counter is next to be helped. ( what???) Colleen continued to stay on phone for another 5 to 10 minutes while me and the other person waited. Colleen finally got off phone and started to help the lady who had tons of questions as I stood there with only 1 item in my hands to be checked out. I was very patient and waited till my turn which took about 15 to 20 minutes and confronted her. Colleen stated, she doesn't think what she did was wrong and she has great customer service skills as she has been in retail business before I was born. I then told her she doesn't have common sense but she assured I was wrong. I told her she should've got off the phone and help the customers in the store first but she thinks it's appropriate to have customers waiting to be checked out but I was wrong and she is right. She is verbally combative and unprofessional. She doesn't care about providing a good customer service. I will not buy anything for them again And strongly suggest others not to because their products are already expensive but now they lack of poor customers service, with a person like Colleen."

"I was there yesterday to purchase polaris cleaner and Colleeen was in the middle of handling other customers but still said good morning and she’d be right with me. She was polite, knowledgeable, and able to multitask despite being verbally berated by angry customer who came in when I was browsing the store. She remained calm, cool, and collected. I’m not sure what the man’s problem was but she was trying to help and he continued to verbally abuse her. I really hope she gets a raise for the amount of tolerance and patience she had. Colleen gave me the information I needed to continue with my search for the perfect cleaner while keeping her cool."

"If you have any pool issues at all, go see David at Leslie's pool store. Not only did he recommend a great pool replastering company for me, but he has been helping me keep the water in my pool in check on a weekly basis. I will get all chemical and pool supplies from the Leslie store in Cinnaminson and I highly recommend this store."

"In my 4+ years owning a pool this is by far the best pool store I have ever dealt with. The people make the difference. Dave and Colleen are so honest, personable, and knowledgeable. Whether you’re a beginner or pool pro they have your best interest in mind. They make sure that you understand the reasoning behind everything. Very detail oriented and highly recommend! I won’t go anywhere else!"

"Called for over an hour at 2:00pm on a Friday no one answered the phone. Got to the store waited in line for over 20 min to talk to someone & they couldn’t really help me. Told me I needed an appointment to look at my pool filter. Next opening would be end of July lol (4 weeks away). I went down the street to D&L pool supply & I was in & out in under 30 min with everything I needed & a fixed filter that was just missing 2 screws."