Olympia Pools

"Very friendly and knowledgeable staff. They have everything!"

"I was shopping for a hot tub and apparently no one that works for Olympia Pools is allowed to sell a hot tub other than the owner, which is weird. So I had to leave my name and number to have the owner call me back. He never did, I followed up several times, he never called back. Had to purchase a hot tub elsewhere. Terrible service...."

"been going to Olympia pools since 1986 would never trust another pool company to deal with our pool. They are super busy in the summer so its expected to have to wait for them to come out and service your pool, so best to call right away and not hesitate if you have an issue that you cannot fix yourself. I always have a big issue with green algae and try to deal with it myself, (wrong) but in the meantime best to stop at the store, and they will give you a complete printout, of what steps to take. They really know their stuff and their chemicals. (they are even happy to walk you thru and troubleshoot the problem on the phone if they can)."

"I am very dissatisfied with the service received. We were scheduled to have our pool opened on a Saturday and waited for them all day ( someone needs to be home to turn on the electric from the panel). They called late afternoon to tell us that they’ll be here on Monday. When I told them we were scheduled and received a card for confirmation, and needed the opening that day, they said we were scheduled for Monday. That Monday, they came out to open the pool. We received the bill within that week (dated with the date of our scheduled opening). The service was not complete. The filter was not plugged in nor turned on and the hose to backwash was not connected. When I called to complain, the response was ‘so they didn’t turn a switch on’. She went on to tell me everything was done because it was checked off on the list. I was a loyal customer for 12 years. The last few years their service has really been lacking. When I expressed my disappointment to Cathy she showed no concern and seemed fine to lose a customer."

"They get one star, as I am unable to give them zero stars and write a review. This outfit is not even a star and I would wholeheartedly implore you to dial a different vendor. We have for the last 3 1/2 weeks, wanted nothing more than these irresponsible people to come out and reverse what they did 2 1/2 years ago. They closed our hottub, leaving everything open for draining. As of this date, they have been here three times. All three times they informed us the tub was ready to be filled and each time I attempted it, I have found that they did not close all that needed to be. These are supposed to be professionals and they must have in the r possession, the schematics for the tub, which clearly, they do not. I have called now for a fourth and final attempt to have them fix what they screwed up. I may amend this, if somehow they can make this right, but my doubts are far greater than my positive inclinations. I only hope our well recovers, as the water has been feeding out ground and not filling the tub; for the FOURTH FUC(ING TIME!"