Holiday Inn Express Dumfries, an IHG Hotel
3901 Fettler Park Drive, Dumfries, Virginia, United States
About the Holiday Inn Express Dumfries, an IHG Hotel
Holiday Inn Express Dumfries, an IHG Hotel, is a comfortable and convenient lodging option located at 3901 Fettler Park Drive in Dumfries, Virginia, United States. This modern hotel offers a range of amenities including complimentary breakfast, free Wi-Fi, a fitness center, and a business center. The rooms are spacious and well-appointed, providing a relaxing retreat for guests. Whether you are traveling for business or leisure, Holiday Inn Express Dumfries is the perfect choice for your stay in the area.
Photos of Holiday Inn Express Dumfries, an IHG Hotel
3901 Fettler Park Dr, Dumfries, VA 22026, United States
Reviews of Holiday Inn Express Dumfries, an IHG Hotel
"Both front desk employees I encountered were incompetent. At check in, the women who checked us in did not give us the hours of breakfast, check out time, etc. she just took my card for incidentals and handed me the key. I had to ask her the rest. The front desk employee in the morning said his name was “HK” was very rude over the phone when calling down to the front desk to ask about the amenities (laundry) of the hotel. He said he couldn’t hear me and when I arrive downstairs, he has headphones on so I see why. Collectively, these employees need serious customer service training. The room was very clean aside from flies coming from the toilet and the bathroom sink. Ms. Webb, GM was very nice and listened throughly to my complaint."
"Everything was good except the shower was not draining properly. In fairness to them I didn't report it until checkout because it was just there for 1 night and only needed to use it once. The windows don't do a great job of blocking street noise, and if you are not on the top floor you will hear other guests walking around above."
"The room was clean, bed and pillows were comfortable. The breakfast options were a little scanty, but, the basics were there. Staff were courteous and helpful. The hotel is conveniently located right off the I95 and there are several restaurants within walking distance."
"I expected more from IHG. This hotel is located in a great area with ease of access. Unfortunately, they are lacking in the quality I expected from this brand. Specifically, the (lack of) housekeeping needs to be addressed. After a 12hr drive, a guest shouldn't be told to go to the front desk for additional bathroom linens nor should they have to KEEP GOING TO THE FRONT DESK for linens each day! Additionally, the housekeepers don't mind emptying trash bins in your room but you should not expect to have a freshly made bed if you are staying more than one night. I wouldn't recommend this hotel to someone visiting the area."
"I’ve stayed here several times with no problems . I’ve always use a booking app which i have used dozens of times . I book a room with two queen size beds and put 4 people on the booking ( this is about two months in advance ) . After driving 600 miles I get there for them to say “oh my I hate when the booking app does this , it has you in a room with one bed but I see there are 4 of you . I’m sorry but where all booked up and have no other rooms it’s not our fault “ so we take the room as we have no choice and they bring one rolling bed in ( we didn’t get it until 9:30 at night ) because fire codes won’t allow two . We made it work but it was very uncomfortable ! The hotel didn’t even offer a partial refund or anything . There is no way this hotel didn’t know in advance there was 4 of us. I double checked my booking and 4 people , 2 queen beds was out right in the booking . My guess is because we used this app ( a very popular booking app that I’ve never had a problem anywhere else ) they bumped us to give the other rooms to people that booked directly with the hotel and then they blamed the app . How do you blame the app . I booked a two queen bed for 4 people !!!!! I’ll find another hotel to stay at ( I’ve stayed at this one at least 5 times in the past 2 years ) they have very shady business practice and it’s really unthinkable they would pull this stunt with people that booked well in advanced and you knew 4 people are coming !!!!!!!!!!"
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