The UPS Store,

700 Aliceanna Street, Baltimore, MD 21202

"I should've read the reviews before I wasted good money on an Uber to this location. First off, there is no signage, you have to ask your way to the proper location. Second, when I arrive the main door is open, but the gate is down with a sign that says they will be back in 5 minutes, I waited 7 nobody ever came. On my way out I ran into a gentleman who informed me he had been there 30 minutes prior and found the establishment in the same state. You can't do anything but grab a box without the attendant, so don't even waste your time coming to this location. Go to 211 E. Lombard."

"Very quick service. Its inside Marriott Hotel. Not mentioned anywhere outside so its tricky to find… but its there. Inside Marriott, u take the elevators to ur left as u enter and make a u-turn when u reach the floor above. The gentleman inside was efficient n quick."

"This location charges $7 just to drop off a prepaid return package. It clearly states on UPS's website there is no charge for prepaid returns. Go to a different location and avoid this place. Plus the customer service here is always terrible and rude. It doesn't matter who is working. I went here because it was convenient but no more. I cannot recommend this UPS site."

"Don't go to this location. I've honestly never written a review for anything before but I feel compelled to write one for this UPS store. First off the staff is rude, I completely agree with what all the other reviewers have written. Never before have I been someplace where everyone just seems to have utter distain for their job. On top of that they charge $5 just to drop off a package that has already been paid for... I've never heard of this and honestly it sounds like a scam. In addition, I shipped a package from this location and they charged me an extra $3 fee in addition to the regular UPS shipping fee. This place is an outright scam and should be closed because it gives UPS and the UPS store a bad name. I wish I had read the reviews on this site before going there and taken my business elsewhere. I have also complained directly to the UPS store corporation about my treatment at this location."

"Paid to overnight a package with a check that NEEDED to be delivered within a week to my former apartment complex. Spent a good chunk of change on that. The check was not delivered. In fact, the tracking says that the apartment number was incorrect or missing. This was going to the office of the apartments, not an apartment unit. I was not notified that this check was not received until September 19 when I had shipped it April 21st. It's always a pleasure to be notified by a collection agency. Called yesterday (9/20) and was told I'd be called back in just a few minutes. No call back. Called again today (9/21), told to contact the UPS company, they told me it was signed for by HARRIS at the UPS Store and I should call them again. Called again... told I'd be called back in just a few minutes (by the "manager"). Still waiting... I want to know why I wasn't informed of a discrepancy to the delivery. Why wasn't I informed that it was returned to the UPS Store on June 2nd? What was the actual discrepancy preventing delivery when I know the address was correct? Will I be reimbursed for the money that I spent for the overnight shipping, and the apparently poor shipping that the fees were charged on top? I didn't have any issue with the money I paid for this package to be shipped where it needed to go until it was not delivered. This UPS Store failed an already pessimistic customer and UPS as a whole will never be a requested service again. Going to FedEx for any deliveries regardless of convenience."