Best Buy,

5200 Campbell Boulevard, Nottingham, MD 21236

"I bought a new phone and Eamon, Trang, and Malachi were so helpful in the process! They were very considerate and knowledgeable in answering all my questions. The process was way less painful than I anticipated because of the way Apple /Best Buy streamlines things, and because the staff made everything clear to me when I was trying to understand the options"

"Short and simple .. Online order pickup said ready in 1 hour. Drove 45 min to get there and they said not in stock . Ask for help to get a refund or cancel order they said wait in the line where there's a lot of people standing. Horrible that's why lost brick and mortor stores will be no longer.."

"I purchased an open box “excellent” TV that wa listed as being in perfect shape and had it shipped to my house. When it arrived, I took the TV out, put the stand on, sat it on a stand and hooked up all the wires. When I turned the TV on there were lines and color marks all over the TV. Apparently, this “excellent” TV was never even checked by Geek Squad to make sure it actually worked! This doesn’t surprise me because when I took it back to my local Best Buy store in White Marsh MD, I found that no one actually WORKS at Best Buy. I wanted to exchange the TV but after waiting for 30 minutes for some help I left along with two other people who were complaining about not getting helped. There were plenty of so-called workers there, but they were just sitting around on their cell phones. I asked the manager to get me some help and he quickly walked away and said he would call someone, but no one ever came to help. I NEVER plan on walking in Best Buy again and with this type of pathetic, lazy, and incompetent service Best Buy probably won’t be in business much longer… I wonder what would happen if these employees were no longer just given paychecks and had to earn a commission like the old days. I think their work ethic might just be a little different.!!"

"Went there for a very hard to find sold out everywhere Batmobile by McFarlane. Had to have it sent to my local Best Buy for pickup. I’m very satisfied. Got there in 2 days flat was in perfect condition While I was there, I was quite surprised to see their selection of McFarlane and neca and other great collectibles"