Social Security Administration

"They lost my my 86 y.o. mother's application, I had to bring her back in again even though she can barely move. They re-submitted the application, but when I asked calmly and politely, a seemingly nice person in Window 12 what happened to the previous application, just to make sure it really got submitted this time, she got all worked up, called the guards and told them that I "don't like the government". I don't know who these people think they are, but they do discredit the government with their actions."

"The security officer in the waiting room was so rude. I walked in and he told me that the line was over there. I asked him SEVERAL TIMES if the line was to pick the number. Instead of answering yes or no, he repeatedly said the line was over there. He was there to serve people not to be rude!"

"The young lady said she would call the next day, she did not. I had to pay so many banking fees due to another employee putting my Direct Deposit info in wrong a second time due to an Overpayment adjustment!"

"I had a great experience with customer service. I took only five minutes and yes I know the long wait was pain in the neck but it really was worthy for my documentation to be done. Thank you DeGuzman for being very efficient in your work."

"Government offices seldom receive good reviews, and often that is deserved. The Reston Social Security office does not – it is a well-thought-out design, staffed by friendly, knowledgeable, and respectful people who have a process that is efficient and timely. I highly recommend that you Google ‘Reston VA Social Security office’; the right side will show information, including for each day the anticipated busy status at each open hour. That alone would save you time. You enter a queue, indicate your specific reason for beginning there, are given a printed ticket, and wait (my wait was 10 minutes, suspect 30 minutes max for anyone) to be called to an interview window where your issue is resolved. I have seen reviews that complain that people are not called in the order they arrived. That is because the multiple interviewers, for efficiency, specialize in resolving specific issues – not an unfair or random practice at all. I appreciate the process, the facility, and the professional staff, including the security guard who readily assists all of us who walk into an unknown environment. Kudos to the Reston Virginia Social Security office at 10800 Parkridge Blvd. Restores my faith in government and in people."