US Department of State Vital Records Passport Agency

"I applied 2 /9/ 2023 for my son passport renewal application and I paid for it$130 dollars and I asked to the office assistant how long would that take to get it back and he said between 5&6 weeks I said okay that’s fine but have been 5 months now and I am calling them every week and they are saying we sent it to you on October but they received it back because they sent it an wrong address, I have given them several times ours correct address and they said we will send it,, Today they said l have to send a form with shipment number and application number and they need again copy of my son license driver and his certificate birthday?? I don’t know how long we need to get back my son passport,,this is crazy??"

"Applied for a passport for my newborn. One of the supporting documents was not the original one. Received an email, provided the document by post. As soon as they received the additional papers, they have issued the passport and sent by USPS Express. So glad that we have received the passport before the holidays. I don't understand the disparaging comments here. Even with that missing papers, the whole process took only 20 days, although I had to send the original copy of the supporting document from Europe with an International Post. Thank you! Happy Holidays!"

"When I sent out my application I provided all of my documents that were required to apply. Now I received 2 letter stating to provide those same documents!!!! How am I supposed to send originals if they already have everything! Then i try to call 4 different times to the Depart of State and finally speak with customer service they have no idea on what to say about what is going on or what to I should do next, or how much longer it'll take to get my passport. This is extremely frustrating and ridiculous. They should be able to provide information or phone number for my case file or somebody that knows something. There's no one else to speak to no representative nothing this is b*******!!!"

"Paid extra for expedited shipping for an upcoming trip on 11/25. My application was sent to the agency on 9/28/23. On 10/26, it was shipped and on 10/27 it arrived at the WRONG address. They used my address from 7 years ago, which is not present on my application or supporting documents. It is also my first passport, so it isnt from a previous application. You literally write on there where you want it sent to. How do you mess that up? Now I had to pay $30 for overnight shipping to request a reissue of my passport to my correct address on 11/13 in an attempt to make it to my trip on the 25th. You put your phone number on the application for contact, yet I was never notified of my passport being returned to them because they shipped it to the wrong place. I reviewed my application thoroughly ten times over before I actually applied. I followed the instructions to a T, yet they can't even get my address right. If they don't have it sent by Friday, I have to drive 13 hours to pick it up to make it to my trip on the 25th. And there's no compensation for gas or travel expenses to make that drive or the extra $30 I had to pay to get it sent to them on time."

"If you could give a zero star review I would. What a joke. I've been trying to get my passport supporting documentation back for a year. I've written multiple letters to this agency and still no response. The icing on the cake is that there is no phone number, so you can't speak with a human to solve this problem. The only people you can speak with (at the National Passport Information Center) can't help with this problem. Great job guys. Keep up the good work."