Subway 5854 Ballenger Creek Pike, Frederick, MD 21703

"The Mexican ladies are rude and talk bad in Spanish. The fat one is won’t even change her gloves after touching the trash can"

"We arrived at 9:34, under the impression they closed at 10(i was beyond hungry and looked at the wrong subway locations hours online). Regardless the young guy behind the counter greeted us with the biggest of smiles, and honestly a good attitude that belongs in the books, not caring that he had just finished immaculately cleaning the whole place, or the fact the store had actually closed 4 mins before our arrival, he didn't even slightly hesitate to take our order or make it. And for this experience subway, I'd give that boy 100 stars and a promotion with a raise."

"Customer service here is horrible. If you order online 9/10 your sandwich is going to be completely wrong. Order in the store you’ll probably be ordering for 20+ minutes. I called once about a completely messed up sandwich that I asked for only 3 ingredients on and they blocked my phone from calling because they didn’t want to deal with it. I’d say to avoid all of this just go to a different subway. Something is off here."

"Used to enjoy this location. Arrived today after open to find they were stilled lock door with the signs on? with a lady behind the counter. She looks at me then continues to ignore everything else but what she's doing. They should have been open for close to an hour but they had a locked door. And when I waved at her she walked in the back. Don't post your hours on the door then not even respect or honor them. Wasted a trip for nothing. Very dissapointing they can't even open within a half hour even of the proper opening time. And employees are trained to ignore customers for their own leisure."

"EDIT as on 06/27- I received a email a few weeks after this review was posted from a Francis Santamaria completely missing the issue with the associates attitude. However I was promised "free sandwich coupon" for reimbursement. I accepted, knowing that my money is long gone at this point. I never received another email nor any coupons. As I say in my review AVOID. AVOID. AVOID. DO NOT ORDER ONLINE.- YOU WILL NOT GET REFUND Ordered 3 sandwiches. All 3 had something wrong with them, normally Ill let it go if one or two things are off but each thing was fundamentally wrong. When I brought back all items, I requested the food to just be remade according to the receipt. I was told I was wrong based off the numbers associated with the sandwich. If this was true, they would of forgot to put 4+ different toppings on a sandwich that originally just had the wrong bread. I then MULTIPLE TIMES, explained what each sandwich should have what only to be told that sandwich is supposed to be the other sandwich and that they all are correct. Instead of a swift experience, I stood there trying to defend my decision to come back to the store for food as the manager DIGS THROUGH LETTUCE (that's not supposed to be on the sandwich to begin with) TO FIND SPINACH so she can explain that I was wrong. Manager then began to start passing the buck to the other worker who I know is newer to the store. The worker seemed just depressed to be there, that's not on them. I am then told no refund will be made, I was in no mood to eat from there anymore. When I requested information for the store so I can call someone I was refused any information. Very Telling. Just go to the one at Walmart."