Perfect Smile Dental of New Kensington

"This was my second visit to the dental hygienist Chrissy. She was exactly the type of person I needed. First off, when I enter the room I see my “file” pulled up on the computer . I know she is looking at my file and researching my dental history in particular. It makes me feel safe knowing she is knowledgeable about ME and my visit. I’m not just another number. She makes me feel comfortable, she’s confident when I ask a question. She knows her stuff. She never makes me feel like my questions are dumb, which I know sometimes may seem redundant. Quick and easy too. Also, doctor TJ always checks in on my even if it’s just a cleaning. He makes sure I’m still doing well. Thanks to you both. Please keep these two on staff and I will always return"

"So, I'm not quite sure hw I'll follow up after this w/my concerns,nonetheless, I will definitely find out where my voice can be heard. First of all my husband was told that our visit would cost $56, however, unannounced to us the final cost turned out to be $124(An $68 up charge that I'd never agreed to because I wasn't made aware)..secondly, I ws told by the office manager that their pain management is set under the opinion of their Dentist and not by the the condition (s) of their patients! I'm guessing do to opiod crisis @ one point.My thing is how can you properly & effectively treat someone if treating every condition the same, by your OWN opinion and under the influence of an crisis that has NOTHING to do with the patient. This has to be unethical! Is it the area that scares you or the color not respected?! Well that's a personal problem not a "WE" the patient problem(but they're making it a "we" by having us suffer with pain). I was in Severe pain @ work do to their poor pain management decision.The following day i went back and every1 up there made me feel like I was a nobody except the reception. Infact,that's who this 1 star goes to. But something has to be done about how this company operates and handles patient centered care appropriately. I started here first. It doesn't stop here because it's wrong! Report! There should be some type of screening set in place for patients instead of withholding because everyone are not DRUG ADDICTs )-="

"If I could give 0 stars I would. I feel degraded and im in significant pain. I dod not have any pain when I arrived. I was supposed to get my bottom left wisdom tooth extracted. Number 17 to be exact. Im writing this because I dont want anyone else to get hurt. I know you feel you have to go here because you can't afford to go anywhere else and they feel the same. They know we are on welfare and can't afford proper treatment and that should not be the case. 1.) I had to ask specifically what the risks were. They tried to have me just sign a consent form with no information. 2.) They gave game me an ib profen after I stated in detail that I did not eat. Im afraid to be put to sleep, so they tried numb me but he couldn't. He touched my main nerve and now both my lower tooth and the upper tooth are in pain. This is despicable, degrading, unprofessional and they have no care for the patients. Please go somewhere else. I filed a formal complaint as well. I dont want anyone else to get hurt."

"I’ve been having the hardest time finding a dentist that takes my insurance. Finally found a place, and it wasn’t the greatest experience. I was told I have gum disease, but my insurance didn’t cover the deep clean that I needed. They gave me no other advice or options or information on the matter. They also said I had zero cavities, even though I could feel a literal hole in my back molar. Very depressing experience. A few weeks later, I found that Perfect Smile takes my insurance, so I thought I’d try my luck with them. The entire staff and doctor are very kind, helpful, and informative. They confirmed that I do have gum disease, and unlike the other place I went to, they answered my questions, prescribed me a prescription mouthwash, and was able to schedule me a deep clean so that I could make payments instead of being financially screwed. Also unlike the other place, they were able to find the cavity that was causing me pain, and extracted it right then and there. I am beyond thrilled with this place, and I hope to be a regular patient of theirs. I feel confident in scheduling an appointment for my 11 year old to get his teeth cleaned here as well. Amazing staff. 10/10 recommend."

"I was just there today and got a whole new smile. I could not even smile I had holes in my front teeth. The doctors were very nice. I had no pain, and 8 cavities and a whole new face today thanks to you guys! I recommend this place. God bless who ever reads this and go to Perfect Smile and tell them Colleen Weihrauch sent you. I promise u won't regret"