Mace Dental

"***BEWARE MACE DENTAL CARE*** Danielle you can call me but I’m not taking this down! You might’ve talked Michael into taking his review down but I’m not so easily swayed! I’m far too disgusted with the way your office treated me and my family to be silenced! She actually asked why my ex wasn’t at my daughters appointment, as if she doesn’t know this child is with me 95% of the time! Her real question —-‘where’s Michael’s wallet?’ Where do I start? Aside from their only concern being appearances and socioeconomic standing, here goes: Let’s just say I’ve never really been impressed with Mace Dental but my ex-husband insisted that’s where we take our daughter. He was happy there and so was she so that’s where we’ve been taking our daughter since probably her first tooth. Here we are after 8-9 years of faithful business AND timely payments we present them with a new insurance. Up to this point we’ve always just paid cash or ran a card but my ex had insurance that Mace actually accepts, that covered the month of January. I questioned out loud, “why only January?” when I presented an electronic copy of the card. Evidently that was enough for the front house staff to question its validity, despite the near decade of reliable payments, she now wanted 50% of the bill upfront even with the insurance information in front of her. I asked why they can’t just bill the insurance, her response was, “I don’t have help here so I can’t run your insurance today.” (My mind, ‘how is that my problem?’) I said, “well this is Michael’s thing, you can just call him and work it out with him.” (Like we’ve done numerous times through the years) She said, “No, YOU need to call him before you leave so we can get this paid now.” So I called him and said something along the lines of, “I’m being held hostage, I can’t leave until you make a 50% payment on this bill.” To which she said, “you can leave he just needs to call here so I can get payment.” (My mind, ‘why couldn’t she call, why is this visit so different?’) I’m still wondering why they couldn’t just bill insurance like every other provider I’ve ever dealt with and then bill us the remainder but they acted like that wasn’t an option AT ALL! So Michael calls and this woman then bills him 100%, ONE HUNDRED PERCENT, of the bill, he told me he was too shocked to contest and went ahead and paid it but “we’re done with them now!” He said and I agree, “Mace dental is ALL GREED, all they see when people walk in there is a dollar sign, we’re not people to them, we’re a number meant to build their bank accounts!” Nearly a decade of faithful business and this is how they wanna do us?!?! I AM ALL THE WAY DONE WITH MACE DENTAL!"

"Best practice in town! The staff and Dentists are all 10/10! They are wonderful with kids.. what can be a scary experience for young ones, it has never been. Our children look forward to seeing Doctor Dani & Doctor Zach everyone we go! We love Mace Dental!"

"Great dentist office! Everyone is super friendly and accommodating! Dr. Heck is a great guy/ dentist. He had me at, " If you were my Mom, I'd tell you to do x,y,z". I trust his plan in my dental care 100 %"

"Drs. Zach and Danielle Mace, their colleagues and staff are terrific! I am always able to obtain excellent dental services, even in the case of an emergency, which are quickly calendared and swiftly resolved. They always make me feel very comfortable and their highly professional and technologically advanced practice far surpasses other dental offices. They even have a new technology that allows you to see the inside of your mouth in 3D (image) on a computer screen so you can see any problem areas. Remarkable! If your worried about pain, this team uses advanced methods to virtually eliminate painful dental work. Carla Halterman and her front office team are efficient, friendly and make every effort to schedule matters and provide options for resolving the invoices. Great people! Highly recommended."

"Wonderful experience with Mace Dental. I called the facility at 10am and was in for care by 1130. Dr Mace fixed an issue I’ve been complaining about with my previous dental practice since March 2021. He further explained what additional procedures will remedy my issue. Once this is done my overall health outlook will improve and I can more fully enjoy retirement. It’s amazing to me how one problem tooth can affect your everyday life. Dr Mace and staff are to be commended for their professionalism and empathetic care."