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Superior Pool Products LLC
200 Plum Industrial Park, Pittsburgh, Pennsylvania, United States
About the Superior Pool Products LLC
Superior Pool Products LLC is a premier store located at 200 Plum Industrial Park in Pittsburgh, Pennsylvania. We specialize in providing a wide range of high-quality pool products and accessories to meet all of your swimming pool needs. Whether you are looking for pool chemicals, cleaning equipment, or pool toys, we have everything you need to keep your pool in top condition. Our knowledgeable staff is dedicated to providing exceptional customer service and helping you find the perfect products for your pool. Visit us today and see why Superior Pool Products LLC is the go-to destination for all your pool needs.
Photos of Superior Pool Products LLC
200 Plum Industrial Park, Pittsburgh, PA 15239, United States
Opening hours of Superior Pool Products LLC
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
08:00 - 12:00
Sunday:
Day off
Reviews of Superior Pool Products LLC
"Great staff this year. Very helpful and I recommend them to anyone looking for a pool supplier."
"Great company to work with if you are a pool dealer. Management and sales staff are wonderful."
"I started building pools last year. I have dealt with all of the distributors in the Pittsburgh area. By far Superior is top notch. Excellent staff, always quick to respond, can always walk in and be greeted with a smile. Management and sales staff truly care about the customer. A1 in my book."
"High employee turnover, Bad management. I have moved on but needed to go through this branch from a previous purchase. Could not even place the order without the management asking me "where you from???". Ignorant. I already explained to the receptionist my company and purpose of the visti to purchase a pump. He's Mad at me for being "in-store". They like to hide behind email and call walls that way they can ignore you for 3 days per conversation."
"Unneeded Carelessness. If you have the option to order through another distributor I highly recommend you do so. This branch has a long time staff, that have zero ambition and the management is too weak to hold any of the staff accountable. I work extremely hard to provide detailed quote requests only to get half effort reply’s sometimes a week later without any other acknowledgement elsewise. Their delivery dates get blown off on a whim and the drivers do not care if they damage your products. When you report an issue like this the staff immediately works to blame it on the customer, and if you’re not watching they will bill you for their mistake if you’re not carefully monitoring your account. The in-house staff is a custom to having clients kept at distance via email and phone. You call them they say their busy and on the other line, email them get ready to wait. But somehow when you walk into the branch everyone is available, strange. Unfortunately until management is replaced I am afraid this low effort “blame it on the customer” mentality will still exist. The employees are comfortable lying to cover their mistakes, and have no concern over how much time and money their lack of effort costs each customer. Recently the staff ordered me a cover wrong, they had to admit it and quickly ordered a replacement after I offered to just use what they ordered. Then later they try and charge me thousands of dollars for that return! I never signed anything for that never agreed to that and now I have to decide if I want to pay for this cover or activate my lawyer. I think my last step before completely giving up on this company is talking with their directors in the corporate office, I feel someone in the company has to care more and have a better outlook on management then this particular branch. It’s unfortunate higher management hasn’t noticed these issue on their own, branch staff audits need done more often."
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