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Brian Burnell: Allstate Insurance
700 Abruzzi Drive, Chester, Maryland, United States
About the Brian Burnell: Allstate Insurance
Brian Burnell: Allstate Insurance is a trusted insurance agency located at 700 Abruzzi Drive in Chester, Maryland. With a commitment to providing exceptional customer service and personalized insurance solutions, Brian Burnell and his team are dedicated to helping clients protect what matters most. Whether you are in need of auto, home, life, or business insurance, you can rely on Brian Burnell: Allstate Insurance to provide you with the coverage you need at competitive rates. Contact them today to learn more about their insurance offerings and how they can help you secure your future.
Photos of Brian Burnell: Allstate Insurance
700 Abruzzi Dr Ste A, Chester, MD 21619, United States
Opening hours of Brian Burnell: Allstate Insurance
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Brian Burnell: Allstate Insurance
"I have a single family home with a split foyer. Our home was flooded, our entire first floor covered and our well compromised. I was told my first floor did not count as a floor. I was told my split level home was a single level home on pylons, which is literally crazy. I have attached a photo of my home, do you see any pylons? They changed my coverage AFTER the incident reclassifying my house. They did not cover any of the cost of repairs to my home. In one of the last phone calls I had with them they told me that my first floor is not considered a livable space and as the home owner 'if you decide to live down there that's on you'. Even though that is how the house was designed. I do not even know how this is legal. I do not know why I paid these people for insurance for years. My entire family is living on mattresses in our family room right now. We cannot use the water in our own home, we are showering and doing laundry at our friends houses. I am currently working with FEMA to appeal their claim denial and I'm working with an attorney to sue them."
"Unfortunately this particular office is pretty non responsive. When I had issues and placed calls to them there was never a return call. I then called the 800 number for help, but they like to refer you to the office you were enrolled through. I always had to me resolve my questions through 800 number, which was best. Additionally, rates are not competitive. I had teenagers on my policy so I know that is usually high, but this was extremely high. One year and on to another company."
"Brian and his team provide the best customer service. I have reached out to them on several occasions and they always respond back. I have been in line at rental car offices and have called to ask for advice on those waivers and additional insurances offered. And Brian and team have been there to guide me. If you appreciate great service they are excellent."
""Are you in good hands?" I would 100% say NO! I was in an accident in January of this year. I took my car to a body shop. They mentioned front end and frame damage to the insurance company and they stalled for months. Today, I was told they will not be covering the damage because "there was at one point a recall and it looks like natural wear and tear". I 100% will be leaving Allstate as this is a very poor example of "insurance". I feel as though I have been stolen from at this point. I have pay thousand and thousands of dollars over the years for insurance with no accidents and this is the result. Extremely disappointed is this location as well as Allstate. If 0 Stars were an option, I would select that."
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