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ShoreTrips, Inc.
1930 East North Avenue, Milwaukee, Wisconsin, United States
About the ShoreTrips, Inc.
ShoreTrips, Inc. is a premier travel agency located at 1930 East North Avenue in Milwaukee, Wisconsin, United States. Specializing in providing unique and personalized shore excursions for cruise passengers, ShoreTrips offers a wide range of activities and tours in various destinations around the world. With a team of experienced travel experts, ShoreTrips ensures that each excursion is tailored to meet the specific needs and interests of their clients, creating unforgettable travel experiences. Whether you are looking for a relaxing beach day, an adventurous outdoor activity, or a cultural exploration, ShoreTrips has something for everyone. Book your next shore excursion with ShoreTrips and make the most of your travel experience.
Photos of ShoreTrips, Inc.
1930 E North Ave, Milwaukee, WI 53202, United States
Reviews of ShoreTrips, Inc.
"We did all our shore trips on a Caribbean Cruise with this company. We choose them because they offered the most off-the-beaten path options of any shore trip company we looked at. They were awesome. I’m sorry to see so many 1 star reviews by people who evidently lost money because they didn’t buy trip insurance. It’s not fair to blame this company for your own short-sightedness."
"We booked all our Excursions through this Company. Over $5800 worth for a family of four. Unfortunately our flights were canceled and we could not make it to Alaska for our cruise. I phoned Shoretrips and let them know this and that we would not be able to take the excursions. She said to put it in writing, email them. I did exactly what they said, gave them booking numbers, tour dates, etc. It's been 12 days and not a word from them. The following week, every single day the Excursion Companies phoned me to see where my party of 4 was so that they could take us. I canceled within 24 hours as it shows on the website. No one has reached out to me. No refund has been given. During times like this, after Covid, we so looked forward to this trip. To be in route to Alaska and then have the flights canceled, we were all in tears. The money spent shouldn't be lossed. We all work hard for what we earn. Doesn't seem right they haven't responded. Danielle Holden"
"This company is refusing to refund money for tours/excursions paid for back in Feb 2020. Upon initial cancelation a full refund was promised as it was requested well in advance of the trip and within their company guidelines sent to us by email when the cancelation was requested. After 2 extensions in time and a complaint through BBB they are still refusing to refund our money. They claim that the inability to refund money is due to COVID-19 impact on the travel industry. However, the service purchased was never used and therefore our money was never paid to a vendor to provide the tour. Where did our money go and why can it not be returned to us as the customer? We paid for a service that was not provided and any reputable company would work with its customers on a refund. Their website is still up and running with not indication they do not have the ability to fulfill services due to COVID-19."
"We have over $5000 due in refunds. They stopped answering their phones. They sent emails saying they would refund our clients money. We then emailed for two weeks with no response and no one answering their phones. We only received a response when we filed from the better business bureau and the Wisconsin Attorney General. Our clients still have not been refunded. Item #1 the email saying they couldn't refund peoples money Their email starts: The initial shock of the COVID19 virus has softened and we at ShoreTrips have begun to see a brighter future. Previously you communicated to us that you wished to cancel your clients’ bookings with ShoreTrips. We respect that decision, but because of the economic chaos as a result of the COVID19 pandemic which has grown to outsize proportions, it is impossible for us to provide a refund for your clients' canceled excursions at this time. Remember this came AFTER we were promised a refund and their policy is to refund. We also believe a good business practice is to hold peoples money in escrow until they take their vacation - We have been unable to verify where the funds are. Item #2 their post on facebook and peoples responses I removed the names of the people who complained back, but it is on their facebook page"
"Shore Trips used to be an honest company. Shore Trips has offered good quality tours for the money. However, things have changed. Full disclosure; I'm a consumer and a Travel Agency owner. The following comments are factual and honest. Shore Trips is not answering phone calls, returning emails, refunding clients canceled trips due to COVID-19, and has months of unpaid bills for completed business. Buyer beware, my prior reviews have been deleted by Shore Trips, (per Google), as a means to silence negative comments about them. Please take your business to Viator or Project Expedition - both these companies have not shown financial issues like Shore Trips."
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