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Andrews Refill Pharmacy
1684 Starkey Avenue, Joint Base Andrews, Maryland, United States
About the Andrews Refill Pharmacy
Andrews Refill Pharmacy is a trusted health institution located at 1684 Starkey Avenue on Joint Base Andrews in Maryland, United States. We provide a wide range of pharmaceutical services, including prescription refills, medication counseling, and over-the-counter products. Our dedicated team of pharmacists is committed to ensuring the health and well-being of our community by offering personalized care and expert advice. Visit us today for all your health and wellness needs.
Photos of Andrews Refill Pharmacy
1684 Starkey Ave, Joint Base Andrews, MD 20762, United States
Opening hours of Andrews Refill Pharmacy
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Andrews Refill Pharmacy
"The people are great, the system they work under is terrible, and that is me being nice. Even with the newly required sign-up for even the most minor service, the wait times are extremely long."
"When requesting a refill and entering my birthdate information the system indicated there was no record of me. After forty five years in the Airforce and Civil Service in the Information Technology career field and software development this has to be the worse application deployment I have seen. It appears quality control and system testing is non-existent and beta testing is taking place on the live system. The Contracting Officer Technical Representative for this software development effort should be more engaged to avoid acceptance of a flawed product."
"After waiting in line for over an hour, I was told that my records and prescriptions are not available in the new genesis system. Recent changes from the previous system to now genesis deleted all my record and prescriptions from the system. My records did not populate to the new system. The customer service representatives were clueless on how to resolve the issue. BX refill pharmacy customer representatives asked me to go to the life time pharmacy but they don't have no idea where the office is. Their common responses, "we are sorry, but we only disperse prescriptions. We are not able to assist you with your problem. Just go back to your doctor and have your doctor send new prescriptions." Went to the main pharmacy for assistance. The representative was so professional and informed me that my name needs to be added to the new system. She directed me to go to the records management office (very professional as well) who in turn entered my name and credentials back into the new system. I still ended up having my civilian doctor electronically sent new prescriptions."
"Called because it took 6 hrs to fill my prescription,waited over an hr to speak to someone then the girl tells me I should’ve filed the prescription under acute if I wanted it ready today. When i asked what that meant she told me to hang on and put me on hold and then told me to call ft belvoir and hung up. The worst customer service i have ever experienced and I worked in retail for years. This is not how you treat people. My child is sick and now I have to take her to the ER because you can’t fulfill her prescription. I still don’t even know how to file under acute care"
"Needs better hours! It’s a shame that civilian spouses and/or veterans are limited to such inflexible hours of operation. Given that this is not the main pharmacy, I would expect that the hours would extend pass 5pm Monday-Friday and if not to at least offer the possibility of weekend hours given the fact that not everyone lives and/or works on base."
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