International Voyager, Inc.

"I transacted business with Cruise Direct for a Princess Cruise. I had a fantastic experience. I recently dealt with Cruise Direct this week. Customer service was off the charts (exceptionally good!) I wanted to upgrade my cabin for an existing booking I made with Cruise Direct (on a Princess Cruise) and first tried reaching out to Princess Cruises directly. Their (Princess Cruises) lines were busy. The Medallion App just would not load (been trying for nearly a month) and the App kept saying 'servers busy' and I mostly got no where. Based on forums and information I finally got on Princess' website (there is a link to 'bid' or request an upgrade), I figured I could not upgrade through them(as Princess' website indicated) I reached out to Cruise Direct and asked them if I could upgrade. I mentioned my budget and Camille Rubillos worked tirelessly with me until I got the upgrade at LESS than my budget , and which was less than HALF of what I was previously told by another agent was the usual upgrade costs for the type of upgrade I wanted. After the upgrade, and for whatever reason, I was then able to logon to Princess' Medallion App, which as I said I was not able to do before. My cruise is about 25 days away. As I said I was trying to logon to the app for about a month before I got on. FYI: I did book a cruise with Cruise Direct many years ago but then started to book directly on the Cruise Line sites. However when you try to do anything not supported by the website, or if you run into errors, the cruise line customer service tend to take longer and their service sometimes leave you disappointed or confused and you have to call again just to make sure you got the right information. I highly recommend Cruise Direct based on my recent experience. And I specifically recommend Camille Rubillos as well."

"I wanted to express my sincere gratitude for Camille R. assistance. You've not only thoroughly understood my needs but also provided prompt responses and checked the feasibility of my requests. Your support has been invaluable, and I truly appreciate it. I hope this trip will go smoothly."

"Thalia has been a great help to me with my cruise next year. She was very friendly, knowledgeable and patient concerning my questions regarding my existing booking. She contacted the cruise line so she could give me the answer that I was looking for. Thank you Thalia, I very much appreciate your assistance. You are a great asset to Cruise Direct."

"Maynard was very knowledgeable and tried to accommodate my dates and price range. Last minute travel is hard to find with a good price. Although we could not come up with a cruise, I appreciated his professionalism and kindness. Many thanks!"

"I had some error issues when booking a cruise through the website and used the chat facility to get some help. Girlie assisted me and was very informative and did her best to get my booking sorted out. Unfortunately there were technical issues, which she has promised to sort out, I am looking forward to confirmation of our reservation. Thank you Girlie for your time and kind assistance. I had some further issues with the website, booking extras, I spoke with Maynard on the chat and he was able to answer all my questions. The chat service is very useful and efficient"