Walgreens Pharmacy

"Came here for the first time because I was tired of waiting in the long line at the cvs pharmacy. I go to pick up my medicine at 2pm the lightskin lady with glasses tells me that they don’t accept my insurance and that my medicines would be $16 each. I told her it was fine & that I would pay out of pocket then she tells me that it’s not ready and it would be ready in about 30 mins. I said that’s fine and that I would come back. I go back home & my mom goes later on in the day to pick up my medicine around 6pm. I had already told my mom that they are going to charge her for the medicine because they don’t accept my insurance. She gets there then calls me to tell me that the staff told her she cannot sell her my medicine because of my insurance and that I have to go to cvs because they accept it. I begin to tell my mom that I already spoke with a lady about the prices and told her I was paying? My mom says that the lady wasn’t really letting her speak when she was trying to explain to her what I told her. My mother doesn’t speak English well & has a hard time explaining things. I told my mother not to worry about it that I was just going to go myself, I get there around 8:20pm and the African older lady tells me that she just spoke to my mom and told her that she couldn’t sell me the medicine because I have state insurance. I asked her why didn’t the lightskin lady who told me it was going to be ready in 1 hour tell me that to begin with?? She tells me that she is new & still training. I told her I have a ear infection and have been waiting since 2pm for medicine that I could have been had if they told me that from the jump!! A lot of miscommunication is going on there. & I get if your training you don’t 100% know everything but giving out false information isn’t okay. I’m in pain and have to wait until tomorrow to get my medicine now. I should have just stuck to cvs and wait in the long line…"

"I would not even give this place a zero rating. I have been in the hospital for a month and a half. Had to get my medication refills. A life sustaining medication showed 8 refills and I got it filled every month. This time despite it showing 8 refills they tell me it is expired and I couldn't get it that I needed to get the doctor to call in a new prescription. I had the doctor call a new one in and I had told the pharmacist that I was going to be out this day. I get to the pharmacy to pick up this life sustaing medication for them to tell me they are out of it and won't get more until tomorrow. I can't go without rhis medication and he knew I was going to be out yesterday when I spoke to him. This is totally unacceptable. They all need fired. If anything negative happens to me I will sue them."

"Walgreens pharmacy located in Clinton , Maryland 20735 store 10976 completely closes everyday 1:30 -2:00 pm. Why not have back up? People get in line as early as 12:45. The pharmacy still places a cardboard sign up at 1:30 despite the line. Why not peek out at 1:30 to see the last car ? Take no more after that? Or better yet not have the whole pharmacy staff go to lunch the same time? Horrible customer service only because of the horror of waiting 45 minutes in line for absolutely nothing."

"The wait for a script here is RIDICULOUS. It was bad even before the pandemic. I wait at least 30 minutes every time I go in. I've been waiting on a script for my son for 3 days now. My sister waited 5 for hers. I have been on hold to get through to someone for over an hour!!!! We are switching pharmacies. I am DONE"

"This location is incredibly slow. There were 5 people working inside the pharmacy with a line at the in-store window but they were only helping the drive thru. Then after waiting 1Hr for my prescription to be filled (they initially said it would be 45 minutes), I went back to the counter and it was still not ready. They finally filled it as I waited at the counter."