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Giant Pharmacy
13 Lee Airpark Drive, Edgewater, Maryland, United States
About the Giant Pharmacy
Giant Pharmacy is a trusted health and wellness destination located at 13 Lee Airpark Drive in Edgewater, Maryland. As a full-service pharmacy and store, we offer a wide range of prescription medications, over-the-counter remedies, vitamins, and personal care products to meet all of your health needs. Our knowledgeable pharmacists are dedicated to providing personalized care and expert advice to ensure you receive the best possible treatment. Visit us at Giant Pharmacy for all of your health and wellness needs.
Photos of Giant Pharmacy
13 Lee Airpark Dr, Edgewater, MD 21037, United States
Opening hours of Giant Pharmacy
Monday:
09:00 - 21:00
Tuesday:
09:00 - 21:00
Wednesday:
09:00 - 21:00
Thursday:
09:00 - 21:00
Friday:
09:00 - 21:00
Saturday:
09:00 - 18:00
Sunday:
10:00 - 17:00
Reviews of Giant Pharmacy
"I have used this pharmacy for 40 plus years. Their service right now is the worst I have ever experienced. They won't take care of pre authorization till you call them to check on your meds. They take forever to answer the phone, it just keeps ringing. Vincent is the only one that will go the extra mile to help the customers. That I have dealt with at the counter. My husband had a medicine that was out of stock, the person who answered the phone just told him we don't have it. With all the medication shortages right now alittle help would be great. Once I was able to talk to the pharmacist. Not the person at the counter, that I feel is only there for a paycheck."
"Not sure why I’m even posting this review, since I understand that they will never read this. I fill my 76 yr old dad’s meds here for prices. He does not have a prescription plan. Every month it’s the same thing, have to order or they can’t find the refill. They call and tell me that the order is ready, and when I arrive nothing is ready. The team is very rude, except for I believe her name is Markita."
"This pharmacy is absolutely the most incompetent. Extremely rude also. Never have medications needed...claiming always on back order. Do not go here!!! Trust me. I've had more trouble here, many numerous times!!! Un freaking believable."
"Pharmacists refuse to release filled script to techs for my purchase, twice in 2 days - because, "We're too busy!" Phone calls direct to pharmacy are chronically disconnected. Callers must first call store's Customer Service Dept to request transfer to the pharmacy then hope pharmacy picks up phone. Generally process takes 20-40 minutes to reach pharmacy. Recently, 3 of my calls were disconnected by techs- 2 of which were on the same day. None called me back and I had to, again, call store's Customer Service Dept to -again- transfer to the pharmacy dept. Today, pharmacy staff allowed their phone to ring 31 minutes, 25 seconds NEVER answering before I disconnected. The Customer Service agent who transferred my call told me today he EVEN WALKED OVER TO PHARMACY AND TOLD THEM TO ANSWER THE PHONE... WHICH THEY IGNORED. A pharmacy tech made a slanderous comment about my good name and character to a supervisor but blatantly refused to explain or discuss it with me, claiming he's, "too busy." Head pharmacist is great but staff, and most other pharmacists, are not credible. Nothing but a hassle. Avoid this place like the plague."
"We have been using this pharmacy for years now, and have recommended it many times, but they are going downhill fast. The timeframes for filling prescriptions is getting longer and longer, and the personal touch they used to have, where the techs knew your name, oh, that’s over. Today I was bringing my husband home from having surgery on his back. The pharmacy is between the hospital and our farm, and the Doctor said, don’t worry, we sent your prescription over long ago, so it should be ready when you get there. Our house is another 30 mins away, and the car ride was going to be miserable for my husband after his surgery, so I called the pharmacy at 4 to ensure that the prescription was ready. It will be ready at 5, they said. I asked if it could be ready at 4:30, so my husband wouldn’t need to be in the car for so long. No, it’s an hour wait for all prescriptions. I explained that the prescription had been sent over at 2:30, so technically, it should be ready already. He kept saying 5, and 1 hour, and I realized we were not communicating well, so I asked to speak with the pharmacist. I explained the situation, figuring she would realize the issue, and that it would have actually been 2 hours by 4:30. She started telling me that I could come in and take a number and shop. I told her that my concern wasn’t for me, but for my husband. (And I wasn’t asking for anything outside of the policy they were already stating to me on the phone). She didn’t budge. So we stopped there on the way home. My husband had recently canceled all of his prescriptions there, so this was the only one there. I went in, asked for the prescription for him, and was pleasantly surprised when they had it ready. I thanked the clerk profusely. We left. Got home, got settled. Came time for my husband to take his pain meds. IT WAS THE WRONG PRESCRIPTION! It was one of his old ones they had not canceled, as requested. So I had to drive back—1hr round trip, to get him his correct prescription. I made it just before the pharmacy closed. I explained what had happened—they shrugged. Not even an apology. As far as I’m concerned, their customer service is terrible, and I would not recommend them, ever!"
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