Giant Pharmacy

"They were amazing! Very helpful!"

"I don’t typically get my prescriptions filled at Giant anymore and today I was reminded why. 2 of the 3 woman that I came across during my visit to fill a prescription were grossly incompetent and rude. Most if not all individuals that are picking up a prescription are undoubtedly experiencing some sort of medical issue. It would be nice if the staff was empathetic to that and aimed to solve problems that arise during the transaction vs dismissing customers and their needs. I was provided with a goodrx code by my doctor to lower a prescription from $230 down to $60. It took over an hour for them to accomplish this task. The pharmacist on duty Thao Nguyen was absolutely no help, rude, dismissive and often prolonged the solution due to the errors she was making in the system. Somehow the prescription was displayed as being released (her issue) and so she issued a refill (instead of fixing the original issue she made) which when the billing issue persisted caused additional issues that had to be escaped to an offsite help desk technician. She kept saying out loud amongst customers that the issue was that I didn’t want to pay which was not the case. I knew that the price was incorrect and wanted them to correct the issues they caused and at that point I would happily pay what I was quoted by the other Giant location that my prescription was originally sent to but was out of stock. I do appreciate the technician (not pharmacist) for listening and calling goodrx at my request which ultimately resolved the issue. I wish the team would show more empathy in resolving issues like these."

"Severna Park Giant is #1 in true customer service. Stephanie, George, Rose, Karlee and Team are always eager to help us with a friendly smile. They are patient and very knowledgeable with answers to our medication questions. Our household has over 20+ medications. Giant Pharmacy has our needed items in stock with a variety of OTC choices. The staff has gone above and beyond to assist during the pandemic in helping my family stay healthy. Thank you,"

"Went in this morning to get a flu shot but they wouldn't give it to me because I didn't have my separate prescription card with me, even though my prescription insurance information is on file and they routinely fill my other prescriptions without seeing the card. I went to CVS at Earleigh Heights, who gave me my shot right away no problem, because flu shots are billed under medical coverage as a preventive service, not a prescription drug benefit, so I didn't even need my prescription card. Goodbye Giant Pharmacy, hello CVS. At least CVS seems to know what they are doing and doesn't waste your time."

"These folks go above and beyond to provide the best service. I have used other pharmacies, however, none compare! George and his team are very efficient and extremely knowledgable. Simply the BEST!"