Giant Pharmacy 1155 Annapolis Road, Odenton, MD 21113

"I love my neighborhood Giant’s store location. My shopping experience is always great. The employees are very friendly and make you feel that you are a valued customer. But this goes beyond just shopping. I inadvertently lost my eyeglasses while checking out. When I got into my car, I realized I didn’t have them. After putting my groceries away, I walked back into the store to check with the cashier. However, she was no longer there. Another employee, Nijah, approached me to see if I needed assistance. When I explained that I had just checked out and realized I didn’t have my eyeglasses, she immediately offered to help. She asked one of the cashiers whether a pair of eyeglasses had been turned into her. After getting a no response, she didn’t give up and just say, “I’m sorry.” Once I told her the name of the cashier, she immediately walked over to her station where she had been working and wouldn’t you know it, she located the missing eyeglasses. Thank you, Nijah, for going above and beyond my expectations. Your customer Service makes any customer want to come back again and again. You gave “Excellent Customer Service” a new look. At this Giant, your greatest shopping experience begins when you enter the door and stop at the Deli. Tee and Steven knows exactly how to make their customers feel appreciated. They serve whatever you need with a "smile." It doesn't stop there! Be sure to stop at the Pharmacy counter and visit with Regina J. and Cynthia B. They are the best and always have an encouraging word for the customer. Thanks to all of you for always making my shopping at this Giant one of the best."

"Pharmacy manager, techs and pharmacist are all great. They go above and beyond all the time. I’m not sure why the negative reviews but this is the best pharmacy in Odenton. I went to Walgreens for 5 years prior and it became a nightmare. This pharmacy treats you with kindness, respect and with dignity. They work hard and deserve respect as well. Thank you to the staff for actually treating me like a human being and being so kind. You all are the best!"

"Awful service! Walked in and dropped off prescription. Was told 20 minutes so I went shopping, instead of home. Came back 25 minutes later and was told their systems were down and it's taking longer. Several others being told the same thing. Over heard one person say they say that every time. The counter lady was very apologetic, then proceeded to tell a customer how incompetent the other employees were. After another hour, I got irritated and left. 10 minutes after leaving, I was called asking where I was, it was ready. I go back and have 5 people waiting in front of me. I noticed that to myself and the 3 white women, she was again her pleasant and apologetic self, but kind of rude and abrupt to the 2 black people waiting, and actually got someone else to help them.... kinda odd. My first, and last time using this pharmacy."

"I have been VERY frustrated with this pharmacy. My mom has her prescriptions filled there. It is close by and there were no issues until a few months ago. Almost every time I receive a text saying that the prescriptions are ready only to get there and find out they are not. I have even called to make sure the prescriptions were ready and was told BY A PERSON that they were ready only to get there and find out they were NOT ready. I have gone in to pick up prescriptions and they only give me some of them. I get home and realize they did not give me all that were ready. Last week while I was standing at the counter waiting for them to fill the prescription that was supposed to be ready, the employee answered the phone. I could hear the conversation and the caller was asking if her prescriptions were ready. The employee asked her to hold. The employee then proceeded to just stand there. There was not reason to put the person on hold. I DO NOT recommend this pharmacy! Terrible service!"

"Rude staff. Today the person ended the call by saying “yup”. They never tell me when I’m on my last dose before needing to get a new prescription from my doctor. So i have been delayed my meds several times bc of this. I’m definitely switching to CVS after this!"