CVS Pharmacy

"The store itself and its manager are friendly. The pharmacy is unbelievably disorganized. They will put you on hold for an hour, put you on hold indefinitely in hopes you just hang up. They told me my drug was being processed and when I walked down to get it they said it was out of stock. They said it would definitely be in stock the next day. I was late to work in order to pick it up and it still wasn’t there. Beyond poor communication and thoughtlessness. They simply do not care."

"My local CVS is the A-team when it comes to frontline medical care. I’ve never had an issue that they couldn’t resolve."

"Increadibly well run and well stocked. The pharmacists and assistants are also friendly and helpful."

"This pharmacy is always well run and the pharmacists are helpful. Excellent customer service. They facilitate prescription refills as a bonus. I have not had better in 5 states."

"This store works well as a corner shop, but fails as a neighborhood pharmacy. They are perpetually unable to fill our family's prescriptions on time. I receive automated text messages when my prescriptions are filled, sometimes weeks after my doctor submits them. When I show up the day I receive the message or the day after, they pharmacist tells me that some of my medications are expired or unavailable. If I call the number from the text message CVS connects me to a useless automated phone menu that eventually calls the pharmacy location. Call wait times in the early afternoon on a weekday take 30 minutes or more. The pharmacy staff seem exasperated and irritable, and in their defense, there is usually no more than one or two people on duty during most weekdays. This means that when you call, you may get put on hold for them to handle a customer, and so you have to wait again listening to the same three minutes of CVS ads repeated constantly, or your call gets dropped and you have to go to the back of the call queue. It's not fair to blame this location for the corporate consolidation of health care in our country, but this store is a prime example of the problem with faceless companies in our communities. My problem is not that the CVS staff make mistakes or that their stores seem understaffed and overwhelmed. They simply don't care."