Care Connect Pharmacy 6845 Elm Street, McLean, VA 22101

"Attempted to transfer an existing prescription to another pharmacy due to both cost and convenience. The new pharmacy reached out to Care Connect several times with no response back, and Care Connect claims they must have called the wrong #. I verified with the new pharmacy that they were calling the correct #. Reminder that pharmacies are required by law to comply with requests to transfer prescriptions."

"Michelle Moore referred me to Care Connect Pharmacy and it's the best experience I've ever had with any pharmacy! The communication, customer service and quality of care is exceptional. Not only that, they were diligent, thorough and efficient with processing all of my information. I will be sharing with all of my family and friends Care Connect Pharmacy's information. Thank you Care Connect for making what can be daunting - an absolutely positive, friendly and cost effective experience!"

"Absolutely zero stars. The pharmacy canceled by Rx without providing a reason — a day before Independence Day and two days before a scheduled surgery. I called to inquire about the reason and to see if I could get it straightened out, but the phone line says they are closed. The posted business hours indicate that they should be open. Nothing on their website indicates that they will be closed for July 4th, much less the day before. Further, the prompts for patients to leave a message lead to errors, so there is no way to communicate with anyone. I can’t get the Rx transferred or even attempt to speak with anyone until after the surgery. The medication has an impact on long term recovery and just adds to overall stress. Businethat are supposed to serve patient needs should make things easier on patients, including clearly communicating. This business does the opposite of that."

"This specialty pharmacy is amazing. Their staff is a dream. They are thoughtful, resourceful, and competent. They take the stress out of insurance processing. Delivery to your door is a perk. I work with Wally and he stands out in his customer service and patience. Everyone I've ever talked to is so nice and always trying to help you find the best answer to insurance and prescriptions."

"I have never experienced such amazing customer service from a pharmacy. I truly cannot speak highly enough about Care Connect Pharmacy and their staff. I spoke with Margaret over the phone today and she was incredibly kind and professional. Every single interaction I have had with them has been nothing but a joy and a relief compared to all the frustration I have dealt with in the past with pharmacy's and insurance companies. They offer free delivery in the DVM which makes my life so much easier and have UNBELIEVABLE prices. I am so glad to have access to a pharmacy who truly is able to give the attention and care to people and make their medications actually affordable. I had one pharmacy tell me i needed to pay over $1,000 for a medication and care connect was able to get it for me for less than $70. I recommend care connect to everyone and anyone!"