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The Pool & Spa Place
2674 U.S. 130, Cranbury, New Jersey, United States
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About the The Pool & Spa Place
The Pool & Spa Place is a premier general contractor and store located at 2674 U.S. 130 in Cranbury, New Jersey. We specialize in providing top-of-the-line pool and spa products, as well as expert installation and maintenance services. Our experienced team is dedicated to helping you create the backyard oasis of your dreams. Visit us today to explore our wide selection of products and services, and let us turn your vision into reality.
Photos of The Pool & Spa Place
2674 US-130, Cranbury, NJ 08512, United States
Opening hours of The Pool & Spa Place
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of The Pool & Spa Place
"They took over for Mr. Pool, and when they closed my pool they did not put the pump on the 1st step since I have a mesh cover, and they placed the garden hose from the house to the pool to make it look like the pump was in the pool. They left the pump in the shed, and now with all this rain my pool is filling up with water. Will not use this place or Mr. Pool again. I wonder what else they screwed up we will see when open the pool in May. What a incompetent company."
"Awesome office staff very knowledgeable and professional. The service dept is amazing as well. Between the 2 top guys they have over 50 years experience!! New owner is a great person and very fair!"
"Super helpful! We had a leak in our salt cell system and they did all they could to fix it quickly. Considering the position of the pipes, this was not an easy task! The end result... a clean and seamless job! THANK YOU!!!"
"Well, they ruined my Memorial Day weekend. No safe swimming for us! Based on their water test, they recommended 5 lbs of shock. Blindly believing them, I bought the $70 bottle of Super Soluble and put all 5 lbs in my pool. 24 hours later my free and total chlorine are now 15ppm each. In hindsight, I could have turned up the knob on the generator to gently increase the chlorine, but I was dumb enough to listen to the idiots at the Pool & Spa Place. They also said my salt level was 2700 so I purchased the $18 bag of salt, but luckily did not add it to my pool because the salt generator disagreed with their recommendation. Thank goodness I had the wherewithal to read the generator first. Heed my warning and do NOT use the recommendations from this pool store. We’ve been using them for years without an issue, but within the last two years they have gone down hill. The employees have ZERO knowledge of how to balance chemicals. Get yourself a Taylor test kit, watch YouTube videos on how to use the kit, and buy the chemicals cheaper online. Save yourself from the aggravation I endured."
"I have to say that it’s most unfortunate that this company pool n spa bought my prior pool company Mr. Pool in Manalapan. First the communication is poor. Then after opening my pool and having getting the water somewhat clear I went to Mr. Pool to start my weekly service. At this point I was told that they sold to pool n spa. Ok so i signed up with the new company. They send a crew and they did a blind vacuum. 2 days later I lost about a foot and a half of water. This is where everything went south. The communication from this point on was horrible. Matt who was part of Mr pool said ok we have to get water clean so we can investigate what happened. The gentleman they sent yesterday to clean the pool had absolutely no idea what was going on. I had to explain it to him over and over again. Then he didn’t even have the right vacuuming equipment which led to him wasting time and putting down 2 hours of service. Which I shouldn’t be penalized. Then today I spoke to the manager Lou. And he said I need to hire a diver and pay the $500 to figure out what was going on with leak not even taking responsibility for the pool starting to lose water after their guys blind vacuumed. He went directly to saying how old is your liner. This just says that they aren’t willing to take responsibility. Needless to say I’m disappointed in their customer service. Enough for me to do this review which i never do. If they were to take responsibility I would immediately come on here and say it. But i doubt it. Good luck to any of their customers. Nello."
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