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Ultra Care Pharmacy Columbia
10798 Hickory Ridge Road, Columbia, Maryland, United States
About the Ultra Care Pharmacy Columbia
Ultra Care Pharmacy Columbia is a trusted health institution located at 10798 Hickory Ridge Road in Columbia, Maryland. As a full-service pharmacy and store, we are committed to providing top-quality care and services to our customers. Our knowledgeable staff is dedicated to helping you with all your medication needs and ensuring you have a positive and seamless experience. Visit us today for all your health and wellness needs.
Photos of Ultra Care Pharmacy Columbia
10798 Hickory Ridge Rd suite a, Columbia, MD 21044, United States
Opening hours of Ultra Care Pharmacy Columbia
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
Day off
Sunday:
Day off
Reviews of Ultra Care Pharmacy Columbia
"I go to this pharmacy due to one particular medication. They will take care of it quicker than any pharmacy I ever been to around Catonsville, Ellicott City area. The people who work there are extremely nice and don't get irritated if you need extra help, they will go out of their way to assist you. This place is off of Little Patuxent Parkway, the a left on Cedar Lane."
"The most random scenario occurred and was handled extremely poorly by Tayha who has reported he is the manager. This is my second time using this pharmacy, the first time was a breeze. Months later, I needed a refill. I was first asked to confirm the delivery address then told that their packages have been arriving warm and that I would need to drive an hour away to pick up the prescription since it needed to be stored at a cool temperature. I was quite annoyed with having to drive an hour when I’ll also have to pay $75 for the prescription. Regardless, I made the drive. Upon arrival I had to wait 10 min or so. Although I was the only customer the staff were busy and when I was assisted the cashier could not locate the medication. After awhile she realized it must’ve been in the fridge. Like most places she held the bag on her side of the counter as though I would pick it up and run out with it or something. I paid and left. Little did I know then, I didn’t have the script I went to pick up. Only the pills, not the cream. The cream was the reason I was referred to this pharmacy. I later received 4 calls stating that I did not have the cream and that I needed to pick it up. I still had not realized I didn’t have the cream because I had not started or tried to use it. On the 4th call I assured them I picked it up and did not feel like checkin for it when I was instructed to do so. After the 4th call they had not contacted me. 3 months later I receive a text that I have a prescription to pick up. That’s when it hit me that I’d forgotten about both meds. My car was totaled shortly after supposedly picking the medications up so when they sent a text about my medication I figured I should go through the bag of things from when I cleared my car. No cream! I instantly realized that they were correct on the 4 calls so I called. The first person I spoke to was extremely friendly and seemed as though she would assist. She did not! She put me on hold them Tayha, the office manager took the call and was rude, argumentative, condescending and consistently spoke over me in addition to being both redundant and unwilling to solve the actual issue I called about. His only concern and resolve was getting a new prescription and me paying $75 for the cream. I had no issue with the new script being needed but I had to ask him 3/4times to stop repeating what the procedures are, stop speaking over me, stop pretty much accusing me of having the prescription and to pleaseee check the inventory, books and audit. I explained that I understand that everyone is human makes mistakes and cover it up so possibly the logs were changed on the date of my last call. Of course he only checked my pharmacy profile, inventory from that day and the log on returns then went back to being rude and refused to provide a means of communicating with anyone above him. I had to remind him several times that he works in healthcare and that arguing, speaking over someone and lack of empathy are not acceptable. He explained the procedures that they did not follow sooooo many times that I feel like I pretty much got trained on their policies. Funny part is that the very procedures he continually explained were not followed. He went as far as telling me that the reason for the 4 calls were not about picking it up but instead about it not being there but also being marked as not picked. This was clearly not true as each time I was called I was asked to pick it up and on the 4th call was literally told that they have it in their possession. Soo I still have to pay for the prescription (the cream) that they knew they had and cannot speak to anyone more superior than Tayha about his customer service or having things accurately checked so I could receive the cream I already paid for. I was polite and respectful and still got nowhere. Hopefully a superior will read these reviews and handle Tayha accordingly"
"I have only had good experiences when dealing with this Ultra Care Pharmacy. They are kind and it is so easy to get someone on the phone when you need to talk to them. When I call CVS, I feel like I could’ve ran a marathon and still be on hold. Staff is always knowlegdable and customer service is great! If you want great customer service and your medication, send your Rx’s here."
"I have been without my medication for 3 months. I keep getting told I will be sent a link and it never comes. They say they will "fix the problem" and call me back. I never get a call back. This pharmacy is useless and the staff are incompetent."
"What customer service!!!! Professional, knowledgeable and kind. This is the best pharmacy I have ever had any interaction with. On one occasion while waiting for my insurance to work out some issues I was given a dose of my medication with water so that I would not miss the due time and this is just one example of many other acts of kindness. Amazing awesome people. They are very prompt with delivery also! I trust this people. I am in the service oriented business and I am beyond impressed with this place. I think the most important thing about this team is that they make you feel better … of course when you are picking up medication is because you are trying to feel better.. well they put the “feeling” in their service so by the time you take your medication you are already “feeling” better. So much compassion.. Ultra YOU ROCK! Sandra DON, MS BSN, RN."
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