British Airways

"I had a flight out of Heathrow yesterday and British Airway was a mess with the way they handled the flight. At check in (3 hours before the flight) the flight BA0181 was not listed on the departures and the person at the counter said it would be added in 30 minutes. They told us the airport floor and section to wait in and we sat there looking at the departure screens for over 2 hours with no idea when or where we were going. Then 30 minutes before the scheduled flight departure it pop up on the screen with a gate number far from where they told us to be (we needed to change floors and take a train) with the status "get to the gate". We got to the gate, boarded and they closed the door and we sat there for over 2 hours, just so they could say they were "on time departing". The copilot was landing the plane in Newark Liberty airport and missed the runway so we had to circle the airport and try the landing a second time (another 30 plus minutes). We then sat on the tarmac again for another hour before exiting the plane. I used to love flying British Airways but I would fly a discount airline before them again."

"British Airways is awful. I've flown with them twice and both times my flight arrived over 1 hour later than scheduled. Missed my connecting flight both times and their customer service representatives refused to provide accommodations on both occasions. I cannot stress enough how awful this airline operates. The saving grace was American Airlines (connecting flight we missed due to British Airways) was awesome and provided us with a hotel. If I ran American Airlines I would terminate my partnership with British Airways because they absolutely suck!"

"The Ground team at Philadelphia is one of the best BA teams. We have had multiple issues, but all out of the control of them. For example my bag was not put in a container for the flight and subsequently lost. That was not British Airways fault. As they are partners with American and American do the baggage handling it was their problem. The Ba team did everything they could to find the bag and when AA called us to say we need to pick it up (we refused as we live an hour and a half away in NJ). We told them to call the BA team and the BA team paid for overnight fedex back to our house. They are always happy to answer our questions and it’s unfortunate Ba has raised the prices for PHL flights. Newark is way worse compared to PHL. RIP BA 747 to PHL 2016-2020 you will be missed"

"I had the worst experience trying to get through baggage by one of your employees at Philadelphia International Airport. As an employee of an airport her professionalism was non existent and extremely rude. All we tried to do is stand in line to check our baggage and she flipped out because she wasn't done putting up the lines. She said we lacked common sense and are stupid. I apologize and asked if she was alright and she proceeded to be rude until she said this conversation is over and scoffed at us. I hope I can speak with someone about this. I really don't ever wanna fly with this airline again after this."

"Update: I found my baggage in the luggage counter of the airport. BA did nothing for me; I called many places and found the location by myself. ------ I experienced lost baggage a week ago, and it's still in the airport. Well, delay is OK -- yes, it happens. But why they say "we'll send it back to your home tomorrow" every time I call them? And I wait for days, nothing happens, call them again, and hear exactly same words. Honesty is what I need."