CVS Pharmacy

"The pharmacy is not only the worst pharmacy ever but also the worst business. I am only speaking of the pharmacy. There were two decent employees there for a very long time but now they are even gone."

"This location can’t seem to get anything right . Sent me txt to inform prescription is ready but can never find it when I show up and proceed to ask me to wait 15-20 minutes while they prepare a “new” one . There’s always long lines no matter what time a day I stop by . No one there seems to have any sense of urgency or care for it’s customers ."

"Waited outside for 30 minutes at drive through for them to open back at 2pm. They open and tell me they can’t service me through drive through. I informed them I am disabled… showed them my handicap tag. She said they can’t help. There are no signs in drive through. They helped the person after with a Covid test through drive through. Go inside with difficulty. Only to have to wait in line… sitting on floor so I didn’t pass out. Waited another 40 minutes inside. Truly poorly managed and don’t care for their customers. Hate when I am forced to use them. Forgot how they are.avoid if possible!"

"Had a great experience with this CVS! I'm sorry to see all the negative reviews. I didn't deal with the pharmacy but I found the management to be upbeat, friendly and helpful. I came in and right away asked an employee for help finding the needed item. The employee turned out to be the manager (Workman) who said he liked my energy, and helped me find the item. Selection was small and Workman even gave me a sales pitch about how the item could meet my needs. When I went to the self checkout, the item rang up much higher than it had been advertised for on the rack. I wasn't able to locate the manager and because I was in a hurry, bought the item at the higher price. I returned about an hour later to ask for a discount of the difference in price. Workman was no longer on duty but when I explained the situation to the new manager (Paul), he refunded me the difference and then noticed a coupon on my original receipt that could be applied to the cost of the item. So basically I received the item almost for free. Both managers were friendly, helpful and courteous. Thank you for taking care of your customers at the Burtonsville CVS!"

"Terrible experience. It may be just a result of overwork; the pharmacy staff is just plain rude. From receiving your Rx, they make you feel unwelcome. Forget about waiting for your prescription. For one single Rx item, I was told to come back in two hours. I returned three hours later, it was not even started. What is disappointing is not the just the slow pace or the wait, the pharmacy staff didn’t even get bothered. They take this as normal and customer frustration doesn’t bother them at all. What a job!"