Gateway Dental Dr. William Swann DDS

"I’ve been a patient for almost 25 years. Love the staff and commitment to patient care. Happy New Year!"

"This place is so unprofessional. My family and I have been patients here for over 5 years now. They haven’t always been like this but they have new staff that are either rude or don’t know what they’re doing. Numerous times they have rescheduled my appointment because of a mistake THEY made. Today they cancelled my appointment 4 hours before hand because they said I haven’t contacted them back which is a lie. Every time I contact them they don’t answer or on a lunch break. When the receptionist tried to reschedule me she was acting like she was doing me a favor because she was “squeezing me in” for 2:30 appt on the 28th. Speaking of squeezing in, they will have you waiting for hours if you let them. I’ve had to leave before even seeing the dentist himself because they overbook SO often. I was due for a dental appointment in MAY and had to reschedule to NOVEMBER because they accidentally booked me on a day the office was closed. They really make it hard to support a black owned business but today was the last straw. I’m over it and I’m never coming back I wouldn’t recommend this place to my worst enemy."

"I had a abscess on my gum near a back tooth that had a bad cavity, this dentist confirmed the abscess but once I got to the desk after his examination, he didn’t prescribe any antibiotics nor any pain reliever. The whole time I had been going to him, the cavity was never pointed out until things got extremely bad. I finally had to go to another dentist for a consult, and they provided a antibiotic and pain reliever without me having to ask and ultimately I had the tooth pulled, all which could have been avoided had this dentist been honest with me during my routine check-ups. I don’t trust many dentists at all after this. No honesty and no empathy at all."

"I saw Dr. Swann for the first time. He was not only a thorough dentist, but he explained the treatment that I needed. His staff was very helpful and they are not like the other dental offices where they do not check the eligibility of the insurance co. They was able to tell me my benefits. Grant it I know that it is not the office responsibility to educate me on my insurance . But Rachel the office manager did a great job. I highly recommend the office. Go Gateway Dental ..keep up the great work."

"We drive from out of the county just to see Dr Swann! We have tried 3 dentists that were closer but believe me it is worth the drive! We love him and his staff. My daughters are both scared of the dentist, and Dr Swann is able to make them feel very comfortable and at ease. Everyone is friendly, personable, and professional. He was able to fix a chipped front tooth that is not detectible. My daughter was a very terrified patient getting the work done, but he was VERY patient and took the time to explain the repair to her. Thank you so much for such great care."