Snowden Family Dental Care 6955 Oakland Mills Road, Columbia, MD 21045

"They need to improve their customer service skills. I had an appointment at 11:15 am this morning and I was on my way and just a couple of minutes away and was projected to reach there at 11:24 am. Granted I was late and I didn’t expect to be late and I apologize . However I get a call and they informed that my appointment is cancelled today due to me not being there at 11:15 am although I was going be there at 11.24am. If they are that inflexible then I do not ever want to go there and appointment get cancelled by them for literally 9 minutes late due to unexpected circumstances . I had to make a u turn and get home as I get a call when I was just about to reach there advising my appointment is cancelled."

"Can’t say anything about the dental experience but the 2 different receptionists I spoke to were highly rude, raising their tone and giving me attitude. I hope this office will employ better staff and then there will be more patients."

"Snowden Family Dental's staff is friendly, kind, and knowledgeable. All I need in a dental office! Extra bonus, they're willing and able to wrestle with insurance companies to get things covered."

"My family saw this dentist for several years. My experience with this practice is that the dentist is good with routine dental care. However for more complicated issues e,g, root canal, tooth implant, Misaligned tooth etc. pls see appropriate specialists. Just like you will see a cardiologist for heart related issues and not see an internist, dentistry has its specialists too. These are professionals trained for additional years beyond general dentistry training. Dr. Chu will not refer you to appropriate specialist, rather he will try to convince you, even show you equipment to convince you he can perform the same procedures dental specialists should perform. My wife experienced a botched tooth extraction and I experience a botched root canal that both had to be redone by appropriate specialists before we got wiser. Dr. Chu also does not like you to suggest getting a second professional opinion."