Lamb Michael F DDS 1160 Varnum Street Northeast, Washington, District of Columbia 20017

"*Run*zero stars. I was new to the DC area.A coworker recommended Dr. Lamb’s practice for a routine cleaning but when I arrived to the location I was disappointed that the facility was old and the equipment was outdated. As I checked in the staff wouldn’t even acknowledge me . When I arrived to the appointment I was eating my lunch because I was starving and pregnant. I checked in fine but then 15 minutes into me eating my food Rita and Nikea at the front desk said there was no eating. I advised them that I was almost done eating at that point and asked if I could finish. They said no so I asked if I could eat outside.After I finished eating I walked back into the office and waited to be called. Trisha called me for my cleaning and asked if I had just ate. I told her yes and I asked her how did she know and she said the front desk. She asked me if I would brush my teeth and I said sure. There was sink in the room but as I approached the sink she asked me to go to the bathroom. The bathroom was out of the office and far down the hall. As I walked back in the room, Trisha then walked out without saying a word. Katrina walked in And said I had to wait in the waiting room for Dr.Lamb. I asked her why But she would not give me an explanation.I am irritated and confused so I told her that I would wait here for Dr.Lam since the office staff was rude and uNweloming. She said they needed to see other patients but I was a patient. I also let her know that I didn’t even get my teeth cleaned. I waited for about 30 minutes or so and kept asking where Dr.Lamb was and she kept telling me he was with other patients. I didn’t understand how he was with other patients when I had an appointment with him but realized they were just giving me the run around. The staff took up my appointment time with there unreasonable request because the cleaning would of been finished. Katrina then came in and said Dr. Lamb could also call me, I finally decided to leave because I realized everyone was giving me the run around. She said he should call me in next 30 minutes but of course that never happened. I called the office several times that day to try to inform Dr.Lamb of his staffs behavior but he never called me. I continued to call the office throughout the week and they continued to give me the run around. They even had the audacity to ignore my calls and block me. I knew this because I called from other numbers and they answered the phone every time. I am furious that they wasted my time, caused my blood pressure to rise while I am pregnant, made me waste my gas money, and added unnecessary miles on my car. I am also appalled at the atrocious customer service this office had and I am disappointed that for my first visit Dr.Lamb would allow this behavior to occur at his practice. Dr. Lamb also plays a huge part in this because I am sure someone in his office delivered my messages or told him about the situation but he never called me nor had anyone from his office contact me to discuss my concerns. After weeks of trying to get through to someone of authority I finally got in contact with the supervisor by the name of Ms.Wilkinson. She said that they had sent a letter. I advised her that I never received the letter and asked what the letter had to say. She stated that I had to find a new dentist and I was flabbergasted. I said no one even reached out to me so how is that even possible. She said she would resend the letter but couldn’t give me any further information. I told her I have never endured this type of behavior from any establishment and let her know I would be reporting them to the Better Business Bureau and my insurance company. Then to make matters worse I received a bill for my co payment for my dentist appointment that never even occurred. That bill will never be paid and I will never return to this office and I don't recommend that anyone ever go here because it is a waste of your time and money."

"Dr. Lamb has provided excellent service to me for over 20 years. He has the same professional staff and has added a few, for me that speaks volume. Some of my family and friends are now seeing Dr. Lamb and they are very pleased."

"Dr Lamb has been my dentist for years. I have grown close to his staff. They have always treated myself, my husband and my mother in law with utmost care and respect. I would recommend him to anyone."

"This is my first review on a doctor and I had the worst experience with Dr Lamb and his unprofessional staff! After 16 trips to his office, not including last minute cancellations by his staff, we got a faulty new dentures made for my 90 plus year old father who got major soars in his mouth from the dentures and the liners in the dentures that peeled off and cause soars and inability to eat. I would never recommend him to any one who wants to be treated with integrity by a dentist! Dr. Lamb is not forthright nor has a good bedside manner!"

"Dr. Lamb is a wonderful dentist. Appointments start on time and are consistently under 1 hour. Office is clean and the staff is friendly. Free parking on site."