Lakeside Dental

"It’s like a bad dream I cannot wake up from. The manager is pressuring me to come back to their office. I don’t think he understands the gravity of the situation. I would rather find someone who has real 5 star reviews that I can trust rather than someone who damaged my tooth. Most of the 5 star reviews were from the previous owners. If they want me to come back to see the damage, despite it being a horror show enough, terms should be fair. This is probably the first review since the original owner, Dr Murphy, sold the practice, but the new owners still kept the name. All the other reviews were for the previous Lakeside Dental. I came in for a cleaning. I did not know beforehand which dentist I was going to see because they said the last dentist that saw me was on maternity leave. I had a good experience the last time, so I came back. Doctor Rebecca did my cleaning. I was surprised a dentist was doing my cleaning as usually it is a dental hygienist doing the cleaning. She was not thorough at all. She barely cleaned and just polished. It was the quickest cleaning I've ever had. I figured they were understaffed and cleaning was not really her job. All this time, she was talking about my teeth related to me possibly having sleep problems. (Mmm ok) I just let her talk wishing she was focusing on getting my teeth cleaned instead. I told her about a space in between my molars that bothered me a bit since food gets stuck. The manager was so efficient in giving the breakdown for the filling. I do not have a lot of free time during the day/week so I decided we could proceed with the filling after the cleaning. The cleaning was so quick that we had extra time to do the filling. (One questionable hygienic thing to note for me was that she was using a penlike machine that was leaking and she got the tape of the light to cover the hole in the penlight machine. That's why when I got a sore throat and cough a couple of days after, it crossed my mind it could have been because my mouth was wide open with this - but that was just a thought). Got home, my tooth hurt when I would eat. Called the office and I was scheduled to come back. The first schedule I couldn't make because I wasn't feeling well (sore throat I mentioned). She finally saw me on Tuesday, 10/31/2023. A day that if there was a rewind button, I would just let it be and not come back to this place as I asked for a different dentist to see me to double check and I was told it was only Dr Rebecca who was working. I did see another man in uniform, but I did not bother to ask who he was. I came in and she was nice and apologized. I said it's ok, as long as we fix it. This review is not for her personality but the damage she did to my tooth. I was numb, I did not know the extent of how she was drilling or filing my tooth. It was just a simple filling. I did not know dentists could mess up and drill/file too much due to a filling. I have a toothache now, it hurts when I drink cold or warm, but pain can be fixed. I can find a dentist, spend again to fix what she caused. What cannot be fixed and I am so upset about is the damage to my tooth. She filed my tooth so much there are no ridges. She filed down the center of my tooth smooth in a U more like V-shaped. Every time I touch the molar on my right with my tongue and touch the tooth that she filed/damaged, I get so upset hoping to wake up from a bad dream. It's like a nightmare. I did not want to write this review but I felt I had to. If it can save someone's tooth from being damaged just because of what was supposed to be a simple filling. I called the manager and let him know how I felt to see what he would do about it, and he was very service oriented and tried to do service recovery as best he could. He offered a free cleaning and another dentist to see me. Where was this dentist when I asked when I had to come back a second time? If he was the other man in uniform I saw last time and they said there was no one else other than Dr Rebecca, I would be flabbergasted. If you were me, would you go back or run? Run for sure."

"Today was my first visit at Lakeside Dental and I was very impressed with the dental hygienist, her assistant and office staff. The examination by the dentist was thorough and complete and she created an excellent dental plan moving forward. Thank you Lakeside Dental, Dan"

"My first visit at Lakeside Dental was excellent! The front desk staff, technician, and hygienist were all caring, kind, and helpful. Shoutout to the hygienist - she took her time to explain various things throughout the cleaning process and I actually learned a lot from her. Even as we were waiting for the doctor after the cleaning process, she stayed and sat with me to chat. I would definitely recommend this office for anyone looking for a dentist."

"As a new patient recommended by the office of my former one (who unfortunately passed too soon), I was hesitant in seeing a new person. They listened to my concerns and the fact I have super sensitive teeth. Communication was very clear and I felt very listened to. I am glad to have a new dentist I trust."

"I've had an absolutely positive experience with all staff at Lakeside. They were very professional and upfront about costs, which I appreciated as a patient. The dental care I received was also very comfortable, and done quickly and attentively. I would highly recommend Lakeside to new patients in the Gaithersburg area!"