Severna Park Racquetball & Fitness Club

"I am very pleased with this gym. Everything is clean, people are nice. The class instructors are great. There are many opportunities for classes. The price is pretty comparable to Golds or LA (I have the corporate membership) but it's closer to me and has more classes that suit me and my husband. The pool and it's classes are the best around. The clientele tends to skew older, but that's great! I'm inspired every time I go! I like it much better than GG which I was a member of for YEARS. I'm so glad I made the switch. PS....pickleball is so fun and you can play it here too!"

"Not sure why a club would offer class pass if they're just going to treat people who up to use Classpass as lesser than. Don't offer it if you don't want to honor it. May have considered being a member but not now for sure."

"During my swim lesson on July 8th, someone entered the men's locker room off the pool area, shimmied my lock, and stole my wallet (including my military retiree ID, my government civilian ID, my drivers license, a credit card and about $50 cash), my phone, and my car's key fob. So they had all my identification, access to my car, and knew my home address. There was no manager. The front desk clerk let me use the phone to call the police and home, while she texted her "manager" who told her she would be able to look at the video in in about an hour. I provided my name and phone number. The police talked to the employee and they asked about video. I called SPRFC twice in the following days to see if the manager/Director of Operations was available. Monday, I spoke to Chloe, who said the manager was unavailable. She said she'd text her that I had called, asking for a callback. Wednesday I tried again. Chloe answered and responded, "she hasn't called you yet? I'm sorry" and said she would send another message. That night, I sent the manager an email. I said the claims of excellent customer service were not evident in my situation and I asked what the process to cancel swim lessons would be since I had a real concern about people having unfettered access to the locker room . Prior to her reading my email on Thursday, she called and left a voicemail, apologizing for what happened and said they found suspicious footage of someone going in and out of the locker room during the timeframe. She said it would take some time for footage to be pulled and suggested I call the police (she had the case number and the phone number to contact) to let them know it would take into next week before they could pull the footage and she said when they do get it pulled off she would contact me so I could contact the police. Then she read my email. She said they take things like this issue very seriously and that it takes awhile to review the video. She said she was in for a bit on Monday but had to leave for an emergency and was back in the office on Wednesday, when she reviewed four hours of footage "for me". She told me SPRFC was not responsible for anything I put in the locker. I agree with that...that's why I put a lock on the locker, and I understand I'm still doing this at my own risk. She said she thinks their customer service is excellent and that she was upset to read my email claiming it wasn't, and she said she will not release the videos "at all now until I m contacted by the police". She ended by saying she wished I had been a little nicer in how I reached out. All I wanted was for someone in a position of authority to reach out in a timely manner. She had several opportunities to talk to me...Saturday just after the incident, Monday when she arrived at work, some time on Wednesday...I wanted to discuss how easily it is for anyone to get into the pool area, especially on Saturday and Sunday when there are so many lessons going on, without any kind of security measures in place besides passive security video, and see if there could be any assurances of tightening up security measures so I'd be comfortable enough to continue lessons there. This time it was just a theft...hopefully SPRFC will institute some measures so nothing like this, or worse, happens again."

"We only go here for swim lessons through a private instructor, but we love it."

"As someone who sells gym equipment for a living I can tell you that SPRFC is the best gym in the area. Their cardio machines include top of the line Life Fitness stairmasters, Concept2 Rowers, ellipticals, treadmills, spin bikes, etc. Also, the weight room is out of this world for anyone whose passion is weight training. They have Body Master benches and equipment, Hammer Strength plate loaded machines, newer Life Fitness machines with weight stacks, and a large selection of dumbbells. This gym has it all. Additionally their staff is top notch and extremely welcoming. I joined two or so weeks ago and can’t say enough great things about this facility."