Rinaldi's Riverdale Bowl

"Only reason this isn't a one star is because the lanes are actually good. The customer service feels like on of those places where they cuss at you and then you cuss at them and it's part of the fun. But it's not; they are straight up rude. I know we're on the east coast, and I know thier job probably sucks, but like, being decent to other human beings is a pretty basic thing. Time to go back to basics rinaldi!"

"I'm not an autism technician, but I had a poor experience at Rinaldis. The gentleman at the desk was unfriendly and wouldn't give us a second lane for 6 bowlers even though the alley was more than half empty. The bar was closed at 2:00pm. Plenty of other bowling alleys nearby where they're actually interested in serving their customers."

"Place use to be jumping years ago with good service and loved this spot growing up but now I have no clue what happened over the years. I went on a Saturday and didn’t expect it to be empty inside but after my visit I definitely understood why it was barely anyone in there. First let’s start with the front desk, we called trying to make a reservation for a lane or two and we was told they don’t do reservations, lanes are first come first serve. We get there trying to get our lane and was told we can’t get the lane until our whole party was there. Once the rest of the party arrived we had a total of 11 people and decided we needed to get two lanes but they only allow you to get two lanes if you have a party of 12 people. So 11 of us had to fit onto 1 lane. After some time we decided to go to the bar and get some drinks. The bartender was nice starting off but I had first asked what beers they had she said “ there should be a sign on your side of the bar somewhere “ at this point things started to get a little questionable. Once I asked for a draft beer we was told they don’t do draft beers after 6pm. There was no sign displaying that so we saw another sign showing that they sell buckets of beers however when we asked for one we was told they don’t do sell those after 6pm as well. Once again there was no sign displaying that so I ordered my beer(bottled) and continued about my night. Overall customer service was poor and it seemed like the workers didn’t want to be there. Place has too many hidden rules and policies that are not displayed. On the weekends you’re not able to enter the establishment after 12am when they close at 2am. Definitely won’t be back but if you’re looking to have a good time at a nice place with a nice ambiance and amazing service check out bowlero’s or any other alley besides this one."

"Terrible experience and terrible customer service. We checked the tournament schedule online and there were no tournaments listed so we planned a nostalgic bowling double date. We showed up, and the rude and unaccommodating woman at the front desk told us there was a tournament and that the site hadn't been updated in years. It was "above her pay grade." We were kicked out, though the tournament hadn't started and no one was there. Not even one game, though it would be at least 2 hrs before the tournament."

"This place really looks like the bowling alley of your dreams. The music was awesome, the employees were sweet, and the prices were fair (bring cash for purchases under $10). I'm terrible at bowling, but that's not their fault."