Passmore Service Center

"I walked in to the dealership wanting to buy a new snow blower only to be ignored by the staff A sales person was busy taking a personal call and the person behind the service counter blantenly ignored me. Both employees saw me and both chose to pay me no mind . Ok I'll spend my money elsewhere."

"Service is ridiculously expensive. Charged over $500 in 5 hours of labor (I’m not sure how it even took that long to remove a couple of parts). I’d look elsewhere for repairs. Quote to replace engine was $800 more than it was actually done for elsewhere. Lesson learned"

"Had an over the phone service with Jim! to find a carburetor for my tractor. He was more than great took his time locating the part, and taking his time to find a Needed gasket highly recommended thank you Jim!!!"

"Closed last Saturday 8/5. That morning I called many times because they were supposed to be open. I figured they were just so busy they couldn't take my call so I drove 20 miles because I needed a part very badly. I also checked the website and everything said they were open. When I finally got there a sign was hung on the door stating they would be closed due to an employee that had died. The parking lot was full of angry landscapers like me who had driven very far because they thought it was open. I just wish they would have said something about being closed on the answering machine or website so I didn't waste the time or gas that day for nothing. But I do understand that Passmore had an unfortunate and sad death of one of their own. I do feel empathetic in light of the circumstances."

"I took my riding mower in last week. They called me the next day with a quote for $409 to make the repairs and I told them I would get back to them and to not proceed. Two days go by, I call this past Friday, no answer. I call Monday, no answer. I call today, no answer. I went to pick up my tractor today and they told me they went ahead and did the work I did not authorize. This is not normal business practice and it felt clearly like a case of consumer entrapment. I would have happily paid $60 to diagnose the issues for their time. However when I got there I had no other choice but to pay the $409 bill. Worst part is there was no apologies for the miss communication. The service manager had the opportunity to take the blame for neglecting a follow-up call to confirm the job. As a service manager this hourly rate charge of $300 could have at least been docked either off the team or the specific if mechanic that did not clearly communicate. Instead I was greeted like I was trying to get away with a “discount”. This is not the case and as a result I am writing this review to inform ANYONE that takes their machines here to either have written confirmation before proceeding because they will trap you on an unwarranted bill. Since the service manager was so dismissive of this situation all I have is a negative review to display as I know I was just burned $409 but this review should be thoroughly regarded for any new customers. Consumer beware, communicate clearly, and don’t expect any apologies."