Regency Furniture 17766 Garland Groh Boulevard, Hagerstown, MD 21740

"This rating is solely for the General Manager of the Hagerstown location. While I did not purchase from this location, she was filling in at the Frederick store on 12/12/23 and she was able to assist us. We had a HORRIBLE experience at the Frederick location. Months of empty promises, delays, disrespect, the list goes on. However this manager made it right and we were able to leave with our couch. She is the only Regency employee we have encountered in our months long battle that was kind, understanding, and actually demonstrated action rather than providing another false hope. If you have the option between Frederick and Hagerstown locations, GO TO HAGERSTOWN. I still do not like the way “corporate” at Regency treated us - but options are limited. Thank you to the manager."

"Went in to look for a new sofa with my wife and son. Knew what we wanted which makes it easier. The staff there was very helpful not alot of pressure. We got what we wanted for a good price."

"If I could give this store zero stars I would. But at most one is all they deserve. Starting in April of 2023 a queen sized bed was purchased from this store but without the headboard to save space in the room it was being put. After purchasing the bed it was to arrive a couple days later. The workers noticed when they went to put it together the FIRST TIME they did not have the headboard which they supposedly needed to put the bed together when we was told at the store before we left the bed very much could be put together without the headboard. This day the workers left with the bed back on their truck. After a couple phone calls to the store and their not so helpful “warehouse” management they returned with the bed a few days later with a note on the delivery paper stating they needed to put the bed together without the headboard. But yet again they left with the bed because they didn’t have it, told us to call the store to order a headboard then once that was done they would return with the bed to put it together. The same day calls were made to management and they returned a couple hours later with the bed and put it together without the headboard. The assembly of when they finally put the bed together was clearly rushed because I suppose they wanted to be Smart Alec’s and two of the four drawers do not operate properly the drawer on the right side of the bed gets caught on something or maybe it’s a split screw and you have to really pull on it to get it to come out all the way. The drawer on the left side of the bed most of the time comes out on its own. A chargeback was filed after they did put the bed together because of how poorly we was treated and when they finally did do their job it clearly was not done right or the drawers wouldn’t have the problems they do. Since the chargeback has been filed Regency has disputed it and want their piece of junk back and they can GLADLY have it. They have knuckleheads of employees no matter who you go to and clearly are spiteful when you catch them on something they know they did WRONG. And I will be taking my business elsewhere along with telling everyone I know to NOT shop here."

"Great Experience - Michelle was fantastic, professional and personable! My mom has special needs and was in need of a sofa. Michelle and the GM went above and beyond to assist and accommodate. And it was a great deal, too! Highly recommend!"

"This is my second time shopping at Regency furniture and can’t say enough about the sales staff. Julie was an awesome saleswoman and extremely helpful. I got an awesome price and same week delivery. 5 STARS!!"