Ashley Store
350 U.S. 22, Green Brook Township, New Jersey, United States
About the Ashley Store
Ashley Store is a premier furniture and home goods store located at 350 U.S. 22 in Green Brook Township, New Jersey. Offering a wide selection of high-quality furniture and home decor items, Ashley Store is the go-to destination for anyone looking to enhance their living space. From stylish sofas and dining sets to cozy bedding and decorative accents, this store has everything you need to create a beautiful and comfortable home. Visit Ashley Store today and discover the perfect pieces to elevate your living space.
Photos of Ashley Store
350 US-22, Green Brook Township, NJ 08812, United States
Opening hours of Ashley Store
Monday:
10:00 - 21:00
Tuesday:
10:00 - 21:00
Wednesday:
10:00 - 21:00
Thursday:
10:00 - 21:00
Friday:
10:00 - 21:00
Saturday:
10:00 - 21:00
Sunday:
11:00 - 19:00
Reviews of Ashley Store
"Gave the store a call today and the person on the other line was super rude and I asked her to apologize and she said no and I was wasting her time. She gave me misinformation and when I called back she didn't want to right her wrong. She said she was the office manager. I told her it was not in good practice to talk to customers in the style and fashion that she did with me. I never saw her but I wouldn't be surprised if her outside reflected her inside. With that said the general manager needs to hire someone else who'll have etiquette and decorum when speaking to potential paying customers. The other Ashley Furniture stores were very pleasant and helpful and I will be going there."
"If I could give 0 stars I would. I purchased from them years ago had a decent experience and the furniture was durable for the amount paid. Fast forward 8 years furniture needs to be replaced. Opened an Ashley’s card and went in picked out a bedroom set. We were also sold an upgrade to an adjustable base with the mattress we purchased. The set gets delivered and there is damage to the bed along with the drawers not being assembled correctly and the board under our adjustable base was not sturdy once pressure was put on the mattress. We call to let them know. They send someone out to fix the drawers and the boards but not the esthetic that was messed up on the bed. He fixes drawers and boards . A couple weeks later the boards holding up the adjustable base and bed break. They send someone else out. They tell me the adjustable base is too much pressure on the bed and it would have to be replaced. Someone comes out to replace it and it is the same base . Same thing happens to the point the bed is sunken in and it’s creaking.( lt was delivered in May) At this point it is July and still no fix. They then send someone else out and it is the SAME as last time. Someone comes out to replace it and it is the same base . They take it back to the warehouse and let me know someone will be in touch. At this point it’s late summer. I’m extremely frustrated. I then get a call from the store manager in Flemington. She tell me the adjustable base is too much pressure on the bed and it would have to be replaced. She was sweet and said she was calling around to get the correct one. She gives me a call back saying the correct one was found and it would be delivered. I’d also get a $500 credit on my Ashley’s card for the inconvenience with everything (mind you the esthetics of the bedroom set still hasn’t even been fixed or addressed since the second guy came to fix it). I then did not hear from anyone and decided to go into the store bc the customer service were not helpful. I speak with the general manager and he lets me know it was in the warehouse and they were waiting on me to let them know when to deliver (news to me again) . He requested the delivery and said someone would be in touch. Someone reached out and the day of delivery to September. It was the correct one. Since then with the exception of the mattress sliding off of it bc it is not sturdy with the bed it has had no weight issues. I then called in sept about the $500’credit bc I was still not seeing it on my statement. They said they saw the notes in the system for it and to give it two billing cycles. Come Nov still nothing. I called in Dec to inquire. I spoke with a man who let me know he did not see it in the notes and I would have to go to the store.. I then asked if he could read me the notes bc I did not understand why he cannot see it in the notes when in previous calls they have.. He then said bc u have over 100 notes here and I have another customer on the line. At this point I lost it and said did you just tell me a customer you have another customer on the line and cannot finish helping me. I then asked his id number he said he didn’t have one so I asked his name and he gave me a hard time with that and I do not believe he gave me the correct name. I then hung up called back asking to speak with a supervisor and explained my situation. The call was dropped. They did call me back after but I missed the call and they left a voicemail. I have yet to call back bc I have been reflecting on how to handle the situation and whether or not I should write the review and file a BBB complaint before trying one last time to reach out to them, but I figured it would get me no where calling again bc this has been an ongoing issue since May 23 and they still haven’t even mentioned the esthetics of the furniture. So all that is to say RUN it’s a headache . $4000 later and I have not had my issues fully resolved."
"Mark at Ashley Furniture in Green Brook made the shopping experience easy and smooth. He introduced himself and directed us to the furniture style and type we were looking for. He found the exact piece we were looking for which I had seen online and made the purchase process seamless. Thank you Mark."
"I had an excellent experience with Tony as my sales associate. He was super friendly and helpful which made my buying experience a breeze! Tony's efficiency and exceptional service truly stood out. I'm impressed and will certainly return for any future furniture needs."
"After a nightmare experience with Bobs Furniture in Union, NJ we came to Ashley furniture and was greeted by the manager, Charles. Charles helped us locate our replacement furniture due to the fact we were returning everything to Bob’s Furniture because they were worthless The sales rep, Tom, was beyond helpful and we were satisfied beyond our expectations Every person at this store makes up an impressive team. Thank you, Charles and Tom. You both were great."
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