Bob’s Discount Furniture and Mattress Store

"Yesterday was a good experience while in the store . I stopped in to place an order , and Matthew greeted me at the door and was my specialist . He was so pleasant and knowledgeable about the product I requested.. He went over and beyond to even show me additional products that I may want to shop for at a later time .. I didn’t feel rushed and he answered all questions that I had.. Way to go Matthew !!"

"This is not a review for the store but for the customer service and delivery services of Bobs. We are very disappointed by the service and delivery of this place. We ordered a dining table from here and we're expecting a delivery today. The driver went to the wrong address and put in notes that we were not available. A complete lie. Took a picture of some other house with the same number and claimed that we were not at home. It took 5 calls to the customer service for them to even agree to the fact that they went to the wrong address. Now they want us to call back to reschedule. The customer service reps are super rude and are no help at all when trying to solve the problem. It takes hours of time Everytime to explain the problem to them and reason out what might be the problem. Have ordered from other stores too including R&F and Ashley's. Never faced so many issues."

"This review is specifically about Raj S., who was our salesman. Not only was he extremely knowledgeable, professional and friendly, he didn’t try and push any “extras” on us once we said we weren’t interested. He helped us pick the perfect bed for our needs. I would recommend everyone to seek him out when visiting the store."

"As a first time buyer of bobs discount store I walked in the store and was immediately approached by a sales representative that asked did I need assistance or did I want to look around which I choose to do. she did not harass me. I took a look around and actually saw the item I had seen online that I originally came into the store to inquire about. Online it stated the color wasn't available but by coming into the store I was able to purchase the color I actually wanted Thanks to my sales Representative Sonia that I went to find that greeted me kindly upon walking into the store. I must say Sonia was so sweet, patient, kind, pleasant and very knowledgeable. Sonia took her time explaining everything and every question. The prices are very decent you will not be disappointed. Happy with my purchase. Thanks Sonia!"

"I bought a bedroom set, sofa, and lamps in July '23. The store staff were nice people. However, 2 of the 4 storage drawers on the bed frame didn't fit properly, and the "white glove service" team didn't perform to the contract, not cleaning up after themselves, and not even completing the install (they left with that bedframe bold as pictured). My 1st call to customer service got me promises of taking care of the issues. When I called again to schedule an appointment, I was offered a replacement bed, not the replacement drawers initially offered. That was too disruptive, completely different than what I was initially told, and I anticipated needing to clean up after them again. After I pushed, I was offered store credit of 50% of the value of the white glove service. Based on my experience this time, I won't shop there again, so I declined the store credit offer. My experience: good store team, failure everywhere else."