Enterprise Rent-A-Car,

6003 Urbana Pike, Frederick, MD 21704, United States

"I’ve rented from this location about three or four times and every time I’ve been given excellent customer service. There’s never a long wait and the employees always take the time to explain everything thoroughly. I never feel pressured to upgrade or buy any add-ons. Someone told me about the Enterprise Plus program and it saved me $7 the next time I rented with them. Which is amazing considering it’s a free program. I can’t say enough about the staff here. I hope they continue to be amazing!"

"We were getting a rental because of an accident. So we were already dealing with the stress of that. The representative was super helpful. They pulled up our information, confirmed some details. We did the walk around inspection and were on the road in our rental 10 minutes after we walked through the front door. The car was clean and ready to go. The return process was extremely easy. We dropped it off at the body shop when we picked up our repaired car."

"I always have a great experience any time I come to the Urbana Pike or W. Patrick locations in Frederick, Md. Everyone is always really nice, professional and helpful in any way possible. They never take a long time with getting you checked in and in a vehicle, even when it’s busy I’ve never waited longer than 15-20mins. I would recommend those 2 locations to anybody needing to rent a vehicle with Enterprise!"

"Customer service was outstanding, both during pick up and drop off. After I dropped off vehicle, was waiting for my ride and observed the compassion the man behind the counter had to this elderly gentleman, needing a rental because his car was in an accident. I was amazed at his kindness. Whomever is in charge of setting the standards for customer service within this company must be commended. I witnessed it with several employees, both times I was there. I cannot say enough about these guys. Thank you for making my day."

"I have used Enterprise quite a few times, but for some reason, I was not impressed with this last transaction. My kid's car was in a fender bender (not their fault). So the insurance company of the other driver (easy to work with) set us up with Enterprise. What I've found is they are just super busy and not real personal. Try to call them and you are left on hold forever. I was also told by their corporate office when I confirmed all the details that the local office would follow up with me and give me a ride from the auto body shop. That call never came. So I brought my wife with me to give me a ride to Enterprise. That was a problem, because then the auto body shop said that Enterprise was on their way to to pick one of us up. The communicate this time around was just terrible. My wife spent a solid hour waiting for the car, and then they tried to pressure her to buy extra insurance. We are not paying a penny for anything extra when this is an inconvenience to us in the first place. All in all, not impressed with this location."