Colonial Mitsubishi

"This complaint is NOT against the dealership - the dealership is great; it's features of the car itself that are suboptimal. The poor quality of the tires that came with the car is disappointing. After only 11 months and 18k miles on the road, the front tires are down to 3/32". The interior lighting is inadequate. There are no ceiling hooks to hang garments in the back. The glove compartment door easily disengages and comes off. Finally, the passenger side wiper is poorly designed - it angles up into the field of view when not in use. I understand that the Mirage G4 is a bottom of the line car, but I doubt these deficits saved much on the production costs. On the positive side, this car cost less than many 5+ year old used cars and it has great fuel efficiency - 39 MPG highway, avg 30 MPG mixed"

"Horrible experience trying to get brakes for my vehicle. Over the span of a month I called 4 times to have brakes sent to the auto shop that was fixing my vehicle. The brakes were never sent. I gave my information 3 times to the parts department with no results, even though I was told each time the brakes would be sent out the following Monday. I also spoke to the parts department manager who said he tried to call me to verify where the brakes were to be sent. This was a total lie. I had absolutely no missed calls or voicemails from anyone. I also called and left a message with the receptionist saying “it’s getting dangerous to drive my vehicle” with no results. I ended up having to go 2 hrs away to the dealership I bought my vehicle from to get the brakes. I also had to get rotors due to the damage of the bad brakes. Don’t ever go to this dealership for parts!!"

"I was considering buying a used Mitsubishi Outlander in Pittsburgh. According to CARFAX, that car had prior work done at this dealership, including a transmission replacement. When I called for the vehicle history, the staff was helpful, took my details, and the manager called me back within a couple of hours and provided me with relevant information. I didn't end up buying the car but thought I should add a review about the customer service at this dealership which is very commendable!"

"Alec Crawford was very helpful. Took the time to explain the process and thoroughly went over the vehicle functions. I would highly recommend anyone to work with Alec ."

"The opportunities for improvement are numerous in this scenario, the service lady, I do not believe ever attempted to speak with the manager of the dealership and truly explain our situation. The salesman conveniently waited until after we paid in full and picked the vehicle up to even reply to my emails, voicemails, and texts and then stated "yeah, there was nothing that I could have done anyway". The lady whom I did all the paperwork with when purchasing the vehicle never even replied back to my voicemail and emails.....and still hasn't. The pricing at 3 garages I called to see what they would have charged for an alternator for this vehicle ranged from $500-$700....not a thousand dollars. So many things that could have been handled better but it's over now....just thought you should get an honest review. They really give you the gold glove treatment when selling you the vehicle but the after sale service not so much!"