Lowe's Home Improvement

"We had excellent service at the Gibsonia, Pa. Lowe's. Plans were to purchase outdoor ceiling fans/lights, outdoor flood lights, outdoor light fixtures and light bulbs. Josh & Dave were wonderful in assisting us find all our products & were so helpful explaining new improvements made in lighting. They never left our side and made sure we were satisfied with our purchases...also so polite and respectful. Just a pleasure to deal with. THANKS JOSH & DAVE!"

"They allow dogs in the store. Seems innocuous enough, everyone loves a friendly pup right? Some dude had to pull his pitbull back from sniffing at me at my last visit. In the 20 mins I was there, I had two unwanted dog encounters. I am an adult and felt uncomfortable. No way am I bringing my kids here to interact with random dogs… nor will I return."

"Hi all, so fyi if you have any sort of a speech impediment such as a stutter, regardless of how mild it may be, don’t go to this Lowe’s in Richland Twp. Expect to get laughed at like this is the 1800s and society is ignorant to differences among people. I made the mistake of walking into THIS Lowes to find a Dehumidifier and at the front, as I walked in was a silver haired older woman who greeted me and asked if she could assist me. Now, I’ve been under some stress as of late (just bought a house! Yay!) and due to that my normally mild/nonexistent stutter was a little more obvious then normal, when I stammered getting the word Dehumidifier out the woman absolutely bust out laughing like as if I was bugs bunny telling a joke. Ahem… I think I reacted with shock and horror and just walked away. Again, this is 2023, it’s déclassé to make fun of someone’s unique attribute. And yes I consider laughing in my face at my stammer being made fun of. I’m 43, I’m a medical professional, I’ll get damned if I let anyone think that’s ok. Expect an email to corporate. Imagine if a Lowe’s employee laughed at a customer who was hard of hearing, blind or in a wheelchair. Let’s join the modern era shall we. Ergo, I don’t plan to go back to that Lowes again."

"I normally have horrible experiences at Lowe’s. Today this changed. I needed help and usually employees don’t know anything I have asked in the past. An Employee named Kathleen Moran came to the rescue. She not only knew where everything I needed was, she also informed me about some other things. This had me make extra purchases. I am a business owner myself and would be honored to find an employee as helpful as Kathleen was. She redeemed My thoughts on Lowe’s, and I will now be using them again for our business on the regular especially when I am in the Gibsonia area."