Extended Stay America Select Suites - Lexington Park - Pax River

"You tell me what star rating would you give if your 3 month reservation received this experience: I accepted a position that involved a relocation to Maryland. The reservation representative was outstanding besides the fact I was not informed just of the $100 deposit added to the initial check in that included 1 weeks rent and a $100.00 refundable deposit. The payment process was initiated but couldn’t finalize because I was short the deposit fee but explained I had a check deposited and was waiting for it to clear I expressed this to the front costumer service check in representative and that I had 600 in cash which they do not accept on the reservation check in date. My car was packed with cloths, bed ware and necessities. I was basically told I couldn’t check in. Moving from another State there was no other option or reasoning for my situation as I asked what are my options? I received a smirk shrugged shoulders and that’s it. I spoke with a friend and he suggested to cancel the reservation for the night rebook a room for the night at the going rate, which I had enough in my account to do. So, after speaking with my friend, I went inside and told the representative this is what I would want to do andduring the course of her running the charge, my deposited check had cleared and I was able to move forward per the reservation confirmation. As the process was almost complete, I told the representative that the money just cleared and we can stick to the confirmation reservation. Because she was not able to figure out how to give me the rate that was on the initial confirmation reservation. I paid twice the money I had to then within five seconds of me getting into the room I received a call to rate the room or review the room. I didn’t say call back later I didn’t do it. I just said everything was OK. My question is where was the customer service? Maybe I was asking a lot to pay with cash but I figured they could’ve held a couple hundred dollars in cash till the next day and move forward with the reservation and make customer happy so he didn’t have to sleep in a car, full with clothes and living necessities. During all of this, I had stepped out to smoke a cigarette away from the building when I came back in the representative said I better not smoke in the room or I will smell it and kick you out. That made me feel comfortable, relaxed and ready to start a new job in a new state don’t you think? Over 5 days ago I reported my refrigerator was not keeping temperature and that I had chipped away the ice away from the compressor on the inside, cleaned it out so it can breathe and hopefully that would fix the problem but it did not. And yes you’re correct it’s still is not fixed five days after the fact of it being reported. Then, after doing my own due diligence with cleaning cleaning the entire place and keeping it clean, I noticed a roach come out of the cabinet no food it’s cleaned out then later that evening, I open my dresser drawer and two roaches came out. I am reading this now as I get ready to sleep in my car because this particular property does not accept cash after the initial check-in for charges corporate policy was stated to me from two different representatives that I called earlier this evening. One more thing you can’t purchase gift cards or reloadable gift cards After midnight at any convenience store."

"Customer Service is extremely helpful and friendly. The rooms aren't meant to be 5 Star, they are clean, comfortable, quiet, and equipped. Two most important things are Quiet, and the WIFI always works. They don't knock on your door every ten minutes and it's walking distance from the gate."

"Absolute worst stay of my life, online shows check in till 11. Drove 8 hours for an event arrived at 10:15 and the front desk was closed. After an hour on the phone with corporate I was left to sleep in my car. Tried to re check in around 9 but the desk does not open on Saturday till 10am, staff who was working gave us attitude about checking and when we asked questions "I don't do that and they're not here." After the front desk opened I tried to check in only to be told "were sold out" after much back and forth we were told there is a room but you cant check in till 3pm. Eventually we were allowed to check in early but not without a fee. The "new" room rate was higher than my previously booked rate. The room itself seemed dirty and wasn't great but a place to sleep. I would steer clear of this hotel at all costs."

"The location and staff are amazing for what I need. They are always able to help when I need assistance with anything related to my stay. The rooms could be a bit nicer, for example if they had more amenities like an oven / small dishwasher. The water pressure is also lacking, so doing the dishes in the sink is problematic sometimes, as well as the shower. For the price, the stay is very comfortable. The pricing basically beats out any of the equal quality apartments that you can find in the area too, so I have enjoyed staying here while I look for other opportunities for permanent housing."

"Well-managed, clean, comfortable, and affordable I just landed my first job at Patuxent River, am new to the area, and this is exactly what I needed for my transition. The grounds are well-manicured and well-kept. All of the staff members were warm, friendly, and attentive. Kitchenette with ample counter space—made good use of this for a week's worth of meal-prep, plus it was great being able to wash my dishes in a proper sink (rather than the bathroom sink in other hotels) Full-sized refrigerator/freezer unit—the freezer space was actually more than sufficient to store my prepped meals. The AC/heating unit operates/runs great and isn't too close to the bed. Clean bed with pillows, both soft and firm-thoughtful touch"