LA Fitness

"Lauren was super helpful in helping me with a mix up at the gym. I’ve never had a bad experience at this location."

"If you are interested in the private training I advise finding a 3rd party trainer to meet you there. I signed a year contract for 1 session per week. Even though I paid for the year. At the end of the year, I had 40 sessions left over. Mind you THEY WERE ALREADY PAID FOR. They continuously charged my account $200 a few months later. The PT Manager whose name starts with an M wouldn't return ANY of my calls to resolve the issue. I had to call corporate. Thank goodness Karen S helped refund $200 out of the $600 taken out of my account and she stayed on the phone with me after the run around that has been my experience of calling my gym, and several in person visit during hours I was told to come in to resolve the issue. The membership packages are predatorial and cancelation is difficult. My overall customer service experience was poor over a 3 month period of no follow up and misinformation. This seems like a system issue rather than any individual. I would not recommend it. I still have $400 that was charged well after my original cancelation. Thanks to Karen for doing what she could. Overall I'm displeased with the communication and lack of follow-through from this establishment."

"This gym is actually terrible. I’m only using this gym because they have a kids club. I wish the kids club hours were better. So many times they were closed. I expressed that it’s frustrating that you don’t know it’s closed until you get there. I said to the guy at the front desk that it’s enough for me to cancel. Like I’m paying for something I can’t use. Most of the treadmills are usually broken and the free weight area is always crammed. The women’s bathroom is filthy. If planet fitness had a kids club I would for sure go back where it’s clean and the equipment works!"

"Put a review up a few months ago about the equipment and facility being dirty. Well must say they heard me. The equipments are in much better shape and the staff more friendly. The pool area and the pool itself is not as clean as I would like it so I avoid that area until they address it. Ring around inside pool and the paramitor around the pool exterior that used to be white is very dirty. Cleanliness is top priority for me. Dont think it would pass inspection if inspected today by health dept."