Dollar Tree

"The Ethiopians are soooooooooo nasty. They don't need to be collecting checks from US shoppers!!! Worst is, they don't even OWN the store to be so unwelcoming. They are deterring your customers. Also the Spanish lady with the weird eyebrows (every once in a while, when she draws them badly) is horrendous. She is very mean spirited and disrespectful. She will try to exercise control and intimidation and THAT NEEDS TO STOP COMPLETELY. she needs to keep that energy at home. The African man is just a sponge and soaks up her attitude when she begins her tirade. He is so confused and always looks to her for direction on how to do simple tasks. There was a light skinned young man, she used to order around that worked there, but I can bet he quit because of her. The black woman (I've only encountered her in the morning) is an angel and the last hope for (my) returning to this location to patron and spend money here. Your GM and regionals need to take these honest reviews into consideration before further action is taken to report these witches. We have lived in this community far too long to be experiencing this type of service from laborers who are profiting off of our contributions to your establishment. It's a shame that your establishment will hire such people when there's plenty others that can do better and treat people better because at the end of the day, we are people like them. By the way, I am 45years old. I'm not a child writing this so I've been around the block a few times to know that sales and service are hand in hand. They might meet a disgruntled customer in the parking lot, after shift one day with that type of attitude and just because police are around the corner doesn't mean they'll come fast enough. They need to leave their frustrations and disgusting attitudes at home. Unemployment may straighten them out. They don't belong in any establishment profiting a check with their nastiness. This is my community before it was theirs. They had better assimilate or stay home."

"As dollar and a quarter trees go, this one is fairly clean and neat and orderly and has most of what you would expect to find there. Parking is OK and the fact it is located near other useful stores is a plus. We went on a Sunday later afternoon so as expected some shelves were bare but overall it was stocked well enough and staff was efficient and knew enough regular customers"

"Hi There All, This is the Dollar Tree (store #1680) located on Outlook Dr in Silver Spring Maryland. I frequent this Dollar Tree quite often at least 3 times a week. I love to do DIY projects. I notice they have changed management and the store is a lot neater and organized, BUT the customer service needs to improve greatly. I purchased a couple of items, 2 were defectived and the others were unopen. I wanted to do an exchange as I stated above,I come to this location quite frequently. The manager (Jerry) was called over and she tried to make every excuse to explain to me why she could not do a simple exchange I understand the policy is with no receipt no exchange but as I stated I frequent this store a lot and I had 2 items that were clearly defective. Now I could have gotten over not being able to exchange because I did not have my receipt but the way she handled the conversation was very aggressive even to the point I said OK ma'am no problem and walled away. I went and purchased the other items I wanted to get and as I was checking out I asked the cashier could she confirm the store number 1680 (the Receipt was not showing it clearly) so I could write a review . The manager (Jerry) overheard this conversation and as I was leaving approached me aggressively again and said do you want my last name and I said no ma'am I have your 1st name that's fine. She then stated well you are upset with me and you're mad at me and I said ma'am I'm not mad at you I just wanted to do an exchange and your approach is very aggressive she them went on and on until I just said have a good day and walked out the store. I have lived in this area for 4 years so I understand this location has changed and she may get a lot of young teenagers and others coming in to harassing but I am a 51 year old woman that comes in infrequently and spends a lot of money to do my DIY projects there. I feel her approach did not have to be so aggressive, and good customer service definitely still matters to some of us. At this point, I am unsure if I want to return to this location because of her nasty attitude. Thank you abd have a blessed day LB"

"This is a nice store, well stocked. Friendly cashier. Attendants so professional, I had so many things to carry, the sales associate (Andy) offered and helped me carry them to my car. I gave a tip he refused. Stated “I am just glad to help”. This review is the only way I can show appreciation. Truly grateful."

"This Dollar Tree is pretty small compared to ones I'm used to going to. I was able to find some things I needed, though, like a broom and some chip bag clips. My main complaint would be that the frozen and refrigerated sections were almost empty. Not sure when their trucks bring that stuff to restock? I was there on a Thurs evening. Also, the mini fridge by the cash registers had sodas, but I bought the last bottle of water."