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Gene Lilly Custom Pools
8195 Ritchie Highway, Pasadena, Maryland, United States
About the Gene Lilly Custom Pools
Gene Lilly Custom Pools is a reputable institution located at 8195 Ritchie Highway in Pasadena, Maryland. As a general contractor and store specializing in custom pool design and construction, they offer top-notch services to create the perfect oasis for your backyard. With a team of experienced professionals, Gene Lilly Custom Pools can bring your dream pool to life, tailored to your specific needs and preferences. Whether you're looking for a traditional pool design or a more modern and innovative concept, they have the expertise to deliver exceptional results. Visit Gene Lilly Custom Pools today to turn your backyard into a luxurious retreat.
Photos of Gene Lilly Custom Pools
8195 Ritchie Hwy, Pasadena, MD 21122, United States
Opening hours of Gene Lilly Custom Pools
Monday:
Day off
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 17:00
Sunday:
Day off
Reviews of Gene Lilly Custom Pools
"Kind people and my late mother Jean was dear friends with Mr. Gene. Many years later still Great service and much knowledge"
"Daryl and Darlene have always been very helpful, from water testing to parts and supplies. And, it really reassuring to have helpful people in service, especially when you have an older pool that requires ongoing additional attention and lacking specs..Thanks"
"Walked in with my wife, after walking around for a few minutes we asked the gentlemen at the desk (with the glasses and redskins hat) if some one could help us with looking at the hot tubs. Clearly bothered we disrupted him, he told us “as you can see we are all a little busy”. I guess restocking the shelves and sitting at your desk is more important than helping customers who are actively looking to purchase a hot tub."
"In March, I inquired about installation of new pump, filter, salt generator and heater (about $12k of parts/labor total) and was told that they don't have enough staff to come out, take a look and give me an accurate estimate (I live 5 minutes away). After promising a follow up, they never got back to me, so I called them again in April...same response. After getting several quotes from nearby businesses within a few days, I eventually went with another company. Them ignoring a $12k project was a bit surprising, but their loss, not mine. Went to get water tested recently and was greeted with a sign saying, "NOTICE: If you purchased your chemicals from BJs, COSTCO, SAM'S Club, Etc. Please have your water tested there. Let's not waste my time or yours." I don't buy my chemicals from these outlets (all of my chemicals have been purchased at Gene Lilly to date), but I was put off by this extremely petty and immature notice. People shop in different places for different reasons and are on different budgets. Gene Lilly is definitely more pricey and that's okay...for those willing/able to pay more. Pathetic (and useless) approach to try bully customers into purchasing premium-priced chemicals from your location. What kind of customer-facing business does something like that?! There are plenty of places along Ritchie Hwy to buy pool chemicals (some which are open Sundays too, imagine that) and I've already found a better company to do the physical work since they never responded to me. Gene Lilly needs a Customer Service 101 course ASAP."
"Everyone friendly and helpful..we only come here for all our pool chemicals, toys,and water testing"
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