Lowe's Home Improvement

"Clean store. Variety of selection is greatly organized. Service is outstanding. Especially when serviced by store floor employee 'Candy'. From her smile,professionalism and concern for a customers one will know your needs will be met. As she goes above and beyond her call to duty. I will chose Lowes above all others because of 1 special employee there. Thank you Lowes and Candy most graciously."

"Their customer service employees are terrible. I spoke to 4 different people in person and over the phone within a week and they either didn't know anything or were rude. One man was checking me out and my card declined. He stared at me blankly like I was at fault until I asked him to run it again. Only then did he realize he had told me to enter numbers incorrectly. Then I tried to return something and the man who is in a wheelchair told us we could not return it- unopened with receipt- because of an arbitrary policy. When in fact, after some sweet talk, he was able to return it. He could have done it the entire time but chose to be unhelpful. It is obvious to me why they have a sign saying not to be angry with the customer service team. They seem to enjoy making life more difficult for customers."

"Lowe's has the friendliest staff. They are very helpful, going above and beyond your needs. I love that they show their Veteran status on their badges. They had a great Halloween Display, especially if you like Horror Halloween!"

"Always a fun day at a home improvement store. This Lowes has a friendly atmosphere. I'm a home depot guy myself, but this Lowes seems to have plenty of employees to help out."

"My husband and I needed a new mower. My husband is a one arm amputee and has been using a gas mower which is difficult for him to operate. Dave, the associate in the Lowes - Hanover PA store's mower department, was awesome! Although we were planning on getting a new gas self-propelled mower to replace our old one, Dave suggested a battery self-propelled mower. Dave took time to understand my husband's disability limitations and to show us how the EGO mower operated. We ended up buying an EGO 56 Volt self-propelled mower. We got it home, the battery charged quickly, and the mower worked wonderfully! My husband operated the mower with ease! This new mower is better for the environment too! Thanks especially to Dave and to Lowes!"