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Capital Hot Tubs & Saunas
25811 Frederick Road, Clarksburg, Maryland, United States
About the Capital Hot Tubs & Saunas
Capital Hot Tubs & Saunas is a premier destination for all your relaxation needs in Clarksburg, Maryland. As a general contractor and store specializing in hot tubs and saunas, we offer a wide selection of high-quality products to help you create your own personal oasis at home. Our experienced team is dedicated to providing top-notch customer service and expert advice to ensure you find the perfect hot tub or sauna to suit your needs. Visit us at 25811 Frederick Road to explore our showroom and start your journey to ultimate relaxation today.
Photos of Capital Hot Tubs & Saunas
25811 Frederick Rd, Clarksburg, MD 20871, United States
Opening hours of Capital Hot Tubs & Saunas
Monday:
10:00 - 18:00
Tuesday:
10:00 - 18:00
Wednesday:
10:00 - 18:00
Thursday:
10:00 - 18:00
Friday:
10:00 - 18:00
Saturday:
10:00 - 17:00
Sunday:
Closed
Reviews of Capital Hot Tubs & Saunas
"Update: Terrible experience! Dishonest, very poor customer service. 3 months later we still don’t have the proper equipment we already paid for. Would NOT buy from them again. Great experience! Got very helpful info over the phone from Dan and then went in and met with Jason. A hot tub and swim spa later, we walked out feeling well taken cared for! Received a call from Jessica a few days later who was lovely and gracious."
""They are currently about 10-12 weeks out on Covana's. I did check for an update and will let you know as soon as I hear from them." Jeff Topper from 3/27/2023 This is week 22 of the 10-12 weeks for Capital to replace the broken hot tub cover they sold me. I can understand delays but not returning calls or emails is inexcusable. They want to sell you and then are done with you. I would NOT recommend!"
"I bought a 3 person sauna from this company last year in October. When the sauna was delivered one of the main panels had a hole busted through it. The delivery men noticed it while unboxing it on my front lawn. They showed it to me and called the office and had me speak with a manager. They assured me that if I would just allow them to install the sauna as is, they would deliver and install a replacement panel, free of charge, once they received it. They said it could take months to receive the replacement panel, which is why I should just take the sauna as is, to be able to use it by the expected date of delivery. I should never have allowed them to install it - in the following several months I called and left several voicemails DURING BUSINESS HOURS and they straight up avoided me. I never got a response or anyone to pick up my calls. It's almost as if they blocked my number. Before returning my signed contract to them (before delivery) I was also verbally promised a discount to begin with, which never showed up on the bill. I was fully charged for a sauna with a broken panel and the issue was never rectified. This company has many good reviews - but the people who left them must have received intact equipment upon delivery. For me - No emails, call backs, just 0 effort or care to resolve the fact that I bought a near $7000 sauna that was defective before installed. To say the least, I'll never support this company again. Procrastination is surely an issue in my case because I'm just now getting around to calling this company out for this complete lack of care for me, as a customer. I've had many things going on in life that kept me from addressing this stressful situation. But that procrastination is over, with this review. Contacting the BBB today."
"Everything from sales to installation was top notch. I purchased a Hot Springs Grandee and it was delivered September 2022. I have used it almost daily since and it is a wonderful product. Their service after delivery is great too. We had a windy winter storm knock out our power and a component froze (it was extremely windy and 4 degrees F) and they had the part replaced quickly and under warranty."
"We love our HotSpring Flair hot tub and have been enjoying it for over 2 years now. It met all the criteria - space for 6, full body lounge, foot jets (family of runners), neck jets, salt water system (I hail from the Mediterranean and salt water is the way to go!). The limelight collection is even better than I imagined it would be. Sometimes we select one color and other times we just let it rotate through all the colors. Glad to have finally made this purchase back at the end of 2020 - the hot tub is so therapeutic and relaxing. I especially enjoy it on frigid nights during winter when the sky is clear and I can star gaze for as long as I want. :) Everyone at Capital Hot Tubs has always been wonderful. Purchase, delivery, and installation all went smoothly. Anytime we have needed assistance, they are quick to respond whether it is a question about a replacement part or water quality or even when an exterior panel needed to be repaired, the staff go above and beyond. We are fortunate to live close by as well. Our filters needed to be replaced last week so I just stopped by on a whim and Evelyn was very kind and helpful (Hi and thank you again, Evelyn! I enjoyed chatting with you about hot tubs, family, and pets, too!). :)"
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