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Ourisman Honda of Tysons Corner Service Center
1580 Spring Hill Road, Tysons, Virginia 22182
About the Ourisman Honda of Tysons Corner Service Center
Ourisman Honda of Tysons Corner Service Center is a top-notch car repair facility located at 1580 Spring Hill Road in Tysons, Virginia. Our expert technicians are dedicated to providing exceptional service and keeping your Honda vehicle running smoothly. Whether you need routine maintenance or major repairs, you can trust Ourisman Honda to get the job done right. Visit our store today and experience the superior service and quality that sets us apart from the rest.
Photos of Ourisman Honda of Tysons Corner Service Center
1580 Spring Hill Rd, Tysons, VA 22182, United States
Opening hours of Ourisman Honda of Tysons Corner Service Center
Monday:
06:00 - 19:00
Tuesday:
06:00 - 19:00
Wednesday:
06:00 - 19:00
Thursday:
06:00 - 19:00
Friday:
06:00 - 19:00
Saturday:
07:30 - 18:00
Sunday:
Closed
Reviews of Ourisman Honda of Tysons Corner Service Center
"I took my 2023 Odyssey in for it's first service and and had a trailer hitch installed here and I gotta say my service tech was on top of things. Victor Sanchez knows what he's doing. He got me in and out without any delays. Victor provided me with great customer service and he kept me posted every step of the way. Also the waiting room was spotless and it even has a eatery for its customers."
"I was here two times one for servicing my car and second for fixing company recall. First time they were not able to recreate the issue which I reported and second time they took too long to finish the recall work. This is an average service center and I would recommend finding a better local family owned auto service center if not for free service for new cars."
"This was my first time buying a car. The entire experience was amazing and Dominick was really helpful and laid out all the details for us. He was very supportive and answered all the questions I had. I was very happy and we got our first car!"
"My family has been coming here for years but our most recent car buying and service visit has made us never want to come back again. After a bumpy experience while purchasing the car, the dealership wanted to make it up to use with a $500 credit, which we used to buy accessories that shipped to the dealership. From the sales representative to the service department there is no communication. The parts were in the car the whole time and service department didn’t know which resulted in 4.5 hour wait to install floor mats and wheel locks. A car wash was promised but never received. This dealership lacks communication skills, has bad customer service and inefficient with the customer’s time. Do yourself a favor, take your business elsewhere."
"I only gave 2 stars, instead of 1, due to the diligence of my Sales Rep Zach, who was the first person from whom I felt genuine empathy and appreciation of my frustration. He stayed with me until my issues were addressed. In addition to the purchase of the vehicle, I purchased a GPS system & a product called SmartShield (interior & exterior protectant). It took me 3 tries to even get my appointment scheduled. The first 2 employees were supposed to have someone call me back & that never happened. The 3rd employee booked the appointment but didn’t book all of the services I requested. I had to go in and manually adjust that myself. When I got to my appointment I specifically told the Service Rep about the GPS & SmartShield and again when I was closing out. I was told the SmartShield was applied and was given a pamphlet for the GPS and the Service Rep stated he wasn’t responsible for advising on the GPS. When I saw the vehicle I asked again about the SmartShield, bc at least from the interior, it didn’t look like it’d been applied. I again was ensured it had. This visit took 6 hours. When I attempted to activate the GPS, I realized the unit that was placed on my vehicle wasn’t the same brand I’d purchased. I also hadn’t received any registration email. I reached out to the Sales Rep and was given a set of numbers that I ultimately couldn’t use to register the GPS. When I inquired again, the Service Rep told me he couldn’t help & I needed to reach out to my Sales Rep. I then asked for an invoice of the services that were performed and confirmed the unit was a different brand & the SmartShield application wasn’t listed. I was then given 3-4 different responses regarding the application by the Service Rep, from “there a note from Detail” (which was not provided although I asked for documentation) to “oh the fact you have Warranty paperwork, indicates it was applied”, neither of which were accurate. I was then told another rep would contact me. Once I spoke to this second rep, it was confirmed the SmartShield hadn’t been applied at purchase bc of the time of purchase, but no explanation was ever given as to why it wasn’t applied when I brought the car in for service. I received a call & was told I needed to come in soon bc the “We Owe” was only good for 30 days, although I’d originally brought it in within that timeframe & the reason for the delay was not mine. When I brought the car in for the application of the SmartShield, I also inquired about the GPS registration which I hadn’t been able to complete 2 weeks post installation. After waiting almost 3 hours, I was told they would need to install a new unit in order to complete the registration process. This visit took 4 hours. This experience revealed a lot of incompetence, whether in the process or the personnel I’m not sure. At best I was misinformed, about the application of the SmartShield. That fact that it was owed to me & not applied was supported by the “We Owe” documentation that was in the dealership’s possession. A simple attempt to actually research the issue & not just push it to someone else would’ve revealed that. I understand that every department plays a specific role in the process. That isn’t lost on me, but constantly being told “that isn’t my area” primarily from the Service Rep instead of taking ownership & getting me accurate information or to the correct person was extremely frustrating. I’ve been working in some form of customer service, primarily customer facing, for 15 years. So I have an appreciation for the challenges of the job. I’ve always been instructed to own the issue until you’ve done all you can & only them to send it out to someone else and to ensure the next person is the right person & knows the issue. The diligence I expected from an established dealership was severely missing from this experience. Again, I’m not exactly sure if the fault lies with personnel or process, but in any respect both need to be reevaluated."
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